This documents my dissatisfaction with service by Nu-Century Inc dba NCI. The process to obtain GSA Schedule approval started November 2010 with Nu-Century.
March 2012, Nu-Century Inc. submitted TS& P Properties LLC / dba DMV Transportation LLC proposal to GSA. After numerous requests for updates, I conducted an inquiry in August 2012 and within a week; I was in contact with GSA Staff. GSA Staff advised me the proposal was rejected and Nu-Century Inc was advised on June 8, 2012 of the rejection by email to Kevin Chace.
August 2010, I advised Nu-Century In (Laurie Butler) I was in possession of the rejection letter and technical review, and miraculously they now had the same documents after I requested a refund.
The technical review and rejection note obsolete, missing documents and expired Dun & Bradstreet Open Rating submitted. Nu-Century Inc is supposedly the expert in obtain GSA Schedule Proposal approval. The reject proves otherwise, that Nu-Century Inc is incompetent, and I am requesting a refund of $3,500.
In addition, the contract signed on November 18, 2010 paragraph 2 clearly states a refund will be granted if Nu Cen-Tury Inc has not processed and submitted the application to GSA within 60-90 days from receipt of contract. This process has gone on for almost two years.
I submitted a Better Business Bureau complaint. The following is the response to NCI. In response to Nu-Century Inc, I reference the contract signed on November 18, 2010 paragraph 2 clearly states a refund will be granted if Nu-Century Inc has not processed and submitted the application to GSA within 60-90 days from receipt of contract. This process has gone on for almost two years.
The proposal was rejected for old forms and expired Dun & Bradstreet Open Rating submitted. This shows Nu-Century's lack of expertise and incompetence. Nu-Century Inc should determine companies' compliance with GSA Proposal Standards before taking any monies.
In addition, the proposal was submitted to GSA, March 2012. GSA issued a response June 2012. Nu-Century Inc due to there incompetence did not acknowledge the response, until I requested a refund and under my own ingenuity found out the proposal was rejected with the supporting documentation (Rejection Letter and Technical Review). Nu-Century Inc never provided me with the rejection letter or technical review.
I continue to request a full and/ or partial refund.