• Report: #938135

Complaint Review: NuWave Precision Induction Cooktop

  • Submitted: Fri, September 07, 2012
  • Updated: Tue, September 11, 2012

  • Reported By: Aggrevated in Florida — Brooksville Florida United States of America
NuWave Precision Induction Cooktop
1755 Butterfield Road, Libertyville, IL 60048-1227 Internet United States of America

NuWave Precision Induction Cooktop Company continues advertising products, but consumer never receiver them , Internet

*UPDATE Employee: Backorder Help

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On July 3, 2012 we ordered the NuWave induction cooktop via an info-mercial on TV.  The advertisement was for an induction cooktop, cookware, recipe book and dvd for $99.95 plus shipping and handling.  You would also get an addition set free, only pay S & H on that set also.  Shipping and handling charges for each set are $69.95.  On July 10, 2010 we received via FedEx, (1) induction cooktop, (2) 9" green cooking pans, recipe book and DVD.  The rest of the cookware and the additional set was on back order.  Our credit card was charged $169.  We haven't received anything else to date.  We have sent emails to customer service at the nuwave website, we have called multiple times on the phone, leaving messages, but have not received any response back from either.  What we received so far was not worth $169, but see no hope of receiving the additional items promised.  Very poor service and false advertising. 

This report was posted on Ripoff Report on 09/07/2012 03:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/NuWave-Precision-Induction-Cooktop/internet/NuWave-Precision-Induction-Cooktop-Company-continues-advertising-products-but-consumer-n-938135. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Backorder Help

AUTHOR: Hearthware Jeremy - (United States of America)

Hello, my name is Jeremy. I am the Social Media Coordinator for Hearthware, the makers of the NuWave PIC. I am terribly sorry to hear about your missing items. If you send an email with your order information to facebook@hearthware.com, I can look into the status of your order and pass along any updates concerning your missing items. I do thank you for your patience while we continue to fulfill every customers backorders.
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