- Report: #985085
Report - Rebuttal - Arbitrate
Complaint Review: NuWave,
NuWave,1755 N. Butterfield Road Internet, Illinois United States of America
NuWave, Hearthware, Inc Quoted $275 for two pics, two travel cases & two free cookware sets but only received one cookware set Internet Illinois
*UPDATE Employee: Order Help
I called customer service (Jasmin) was told I only paid for one cookware set. I said I know I asked the representative if this quote included the two sets. She said they would listen to the recording and if that was the case send the second set. Got no response, called back, (Graig) was told he did not have the authority to send me another set and they had 7 to 10 days to respond. He said we still have two business days. Elizabeth call said she listened to the recording and the money amount of $69.95 was correct. She left her extension which I never could reach. Called back asked for supervisor and got Shannon who ask me to give her 15 min to listen to recording and she would call back. I waited for over two hours before calling back. She claimed she listened to the recording and asked for my e-mail address to send me the recording. Message said there was an error or the file was not decoded properly. I e-mailed Shannon back giving her this information and have not gotten an correspondence since nor did they send me the second cookware set. Very deceitful and no integrity.
This report was posted on Ripoff Report on 12/20/2012 02:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/NuWave/Internet-Illinois-60048/NuWave-Hearthware-Inc-Quoted-275-for-two-pics-two-travel-cases-two-free-cookware-se-985085. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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