- Report: #766030
Report - Rebuttal - Arbitrate
Complaint Review: Nue Science
Nue Science5300 Ontario Mills Pkwy Unit 400 Ontario, California United States of America
Nue Science "Free Trial" offer SCAM Ontario, California
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My "free trial" package did not contain the face cream and the serum bottle which was only half full had a defective pump. When I saw the $98.17 charge on my account 30 days later, I called their customer service number and explained what I received and was told my 30 day return period had expired. To her credit, I did receive a $68 credit and they sent the face cream charging another shipping fee. I was offered a 50% discount on future shipments to which I agreed. I eventually received the face cream and it is the worst moisturizer I have ever used. It does not absorb into my skin at all and has an unpleasant odor.
I was charged 8/8 for $55.03 and received a package 8/13. I did not open the products and called today 8/16 for permission and information to return the product and requested a refund. Their customer service reps this time were foreign and hard to understand. I could not understand the first woman at all and she left me on hold for 20 minutes waiting to speak with a supervisor. The supervisor would not allow a return and refused to refund but she did say she would cancel my account. We'll see.
I examined the second serum bottle and it too does not have a tube or straw attached to the pump so the pump does not work and I will have to dig it out again but this time it was a full bottle.
I just wish someone would stop this scam before these crooks make a fortune.
This report was posted on Ripoff Report on 08/16/2011 04:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Nue-Science/Ontario-California-91764/Nue-Science-Free-Trial-offer-SCAM-Ontario-California-766030. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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