• Report: #642971

Complaint Review: Nufic

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  • Submitted: Tue, September 21, 2010
  • Updated: Thu, May 12, 2011

  • Reported By: Teresa — Portland Oregon United States of America
Nufic
P.O. Box 44260 Jacksonville, Florida United States of America

Nufic Insurance company took money out of my checking account without authorization, and will not respond to my letters . Jacksonville, Florida

*Consumer Comment: Not a rip off

*UPDATE EX-employee responds: Anyone remember AIG?

*General Comment: do not beleive this is a rip-off/scam

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Nufic insurance company got ahold of my checking account number through a free bank offer for insurance.  After the free year of insurance, they began to take money out of my account.
I did not authorize them to do so, and when I called, they told me I would have to write the corporate office to get my money back.  I did so immediately, and have not heard back from them in 2 months.

I have called repeatedly, and they tell me that they don't have a number for the corporate office.

 

*EDitor's Suggestions on how to get your money back into your bank account that someone wrongfully takes it from you! 


 

EDitor's Suggestions on how to et your money back! HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO: Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E. According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days. If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges. Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent! DO NOT TAKE NO FOR AN ANSWER! Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get. And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state. Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth. If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

This report was posted on Ripoff Report on 09/21/2010 04:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/Nufic/Jacksonville-Florida-32231/Nufic-Insurance-company-took-money-out-of-my-checking-account-without-authorization-and-642971. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Not a rip off

AUTHOR: Just a guest - ()

I still currently work at this job so I can not disclose any client information as to bank names,insurance companies, or my place of business. However, I can say that if NUFIC accessed your account w/ the bank to charge you for the insurance-your bank has a business relationship with NUFIC and hired a call center totell you about this insurance policy. You took the free year of insurance obviously you had to give information or talk to someone how else would they cover you for the insurance. They can not enroll anyone without their permission per insurance commission rules and regulations.  come policies come with a 30-60 day or even a year  review period in which depending on the policy  be fully covered,but then you have to call and cancel the policy during that free period or else it does get charged to your account. Which we are required to tell you on the phone as well as the Insurance Agent we transfer the calls to. The call center/telemarketer does not have to ask for your account information,your YOUR BANK  gives it to NUFIC when you don't call to cancel the policy but only after your review period ends.That's the whole point of their business relationship.All these calls are recorded in our call center just for this purpose, as soon as the call gets transfered to a Licensed Insurance Agent the call is then recorded and the agent even has to ask for permission to record. All responsed have to be a clear "YES" or they cannot continue because of it being recorded. Part of the Agents script is.....you do understand that you do not have to give us your account information to be billed, after the -review period the cost of $--.00 will be billed to your -----account unless you call to cancel is that the way you understand it?Is that a "yes"?

75% of our calls are listened to on a daily bases whether by the Bank representitives(which can listen in on our calls at any time called a "session" as well as the Ins. co to be sure that we are following the procedures/ the law in dealing with insurance. I'm sure that there are some scams out there but from what you're referring it sounds legitimate. I'm sure that since everything we do is computerized there can be errors, as with everything but we do have customers that repeatedly do business with us and have had no issues at all with our business. You just really have to understand the call centers rules and regulations as with the DO NOT CAll list,but that's another book. I don't beleive this was a so-called scam...but a legitimate sales call on behalf of the bank that wasn't taken serious. You usually receive the flyers on this stuff w/ your bank statement as well, it's because they have a BUSINESS RELATIONSHIP.

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#2 UPDATE EX-employee responds

Anyone remember AIG?

AUTHOR: Bucky - (United States of America)

I used to work with NUFIC, and I hated it. The job itself was not what bothered me, it was how i felt morally after a day's work.

I'm sure most of you remember AIG and all of the issues tehy went through. They have basically re-named themselves and now go by NUFIC (National Union Fire Insurance Company). If you ask one of the Customer Service representatives if they are AIG, you will recieve a workaround/ oddly-worded answer. 

NUFIC can get your information several different ways. If you call to order "My Baby Can Read" from a television ad, you will be "enrolled". Often, it will be hidden in your mortgage payments. In my time their, I witnissed people finding out they had been charged monthly for the past 2 or 3 years without any knowledge.

When I first started with NUFIC, I discovered that I had a "Family Policy" running for 4 months by the time of hire. I am not married, nor do I have any children.

I am no longer with the company, but I cal their customer service from time to time just to make sure no more policies have been set in place without my knowledge. I advise everyone to be cautious when dealing with this company. They state that in order to get more than one months refund, you need to contact corporate. While with the company, I was informed that only on very rare occassions are the requests acknowledged or honored.

-Stay Smart, America!
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#3 General Comment

do not beleive this is a rip-off/scam

AUTHOR: anonymous - (United States of America)

I am a CMR/telemarketer. I still currently work at this job so I can not disclose any client information as to bank names,insurance companies, or my place of business. However, I can say that if NUFIC accessed your account w/ the bank to charge you for the insurance-your bank has a business relationship with NUFIC and hired a call center totell you about this insurancepolicy. You took the free year of insurance obviously youhad to give information or talk to someone how else would they cover you for the insurance. Most due come with a 30-60 day or even a year free of charge review period in which youmay befully covered,but then you have to call and cancel the policy during that free period or else it does get charged to your account. Which we are required to tell you on the phone as well as the Insurance Agent we transfer the calls to. The call center/telemarketer does not have to ask for your account information,your bank gives it to NUFIC when you don't call to cancel the policy butONLY after your review period ends.That's the whole point of their business relationship.All these calls are recorded in our call center just for this purpose, as soon as the call gets transfered to a Licensed Insurance Agent the call is then recorded and the agent even has to ask for permission to record. All responsed have to be a clear "YES" or they cannot continue because of it being recorded. Part of the Agents script is.....you do understand that you do not have to give us youraccount information to be billed, after the -review period the cost of $--.00 will be billed to your -----account unless you call to cancelis that the way you understand it?Is that a "yes"?

75% of our calls are listened to on a daily bases whether by the Bank representitives(which can listen in on our calls at any time called a "session" as well as the Ins. co to be sure that we are following the procedures/ the law in dealing with insurance. I'm sure that there are some scams out there but from what you're referring it sounds legitimate. I'm sure that since everything we do is computerized there can be errors, as with everything but we do have customers that repeatedly do business with us and have had no issues at all with our business. You just really have to understand the call centers rules and regulations as with the DO NOT CAll list,but that's another book. I don't beleive this was a so-called scam...but a legitimate sales call on behalf of the bank that wasn't taken serious. You usually receive the flyers on this stuff w/ your bank statement as well, it's because they have a BUSINESS RELATIONSHIP.

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