Do NOT buy from these people! They are pure ripoffs. To be fair, I have never had any issues with them until my recent order.
On Nov. 26, 2011. I ordered two sets of groups of standard gels from nuru-guru.com I was slated to receive it on Nov. 28, 2011.
When the package arrived, I only noticed that it was only 1 set of standard gels, not the 2 that I had originally ordered!
Incensed about this, I immediately contacted them on Dec. 2, 2011.
Here is the message they sent me:
"We sincerely apologize for our mistake. We are overnighting you a group of standard gels along with 3 extra 33.48oz. Standard gels.
This should not of happened and to rectify the situation we would also like to open our wholesale rates to you.
We will call be in touch with you tomorrow.
Andrew Nuru Guru"
They did not give me a tracking number or anything!!!
I wait till the Monday for my package. Unfortunately, I still did not receive it. I noticed that Mr. "Andrew Cravenho" did not send me the tracking number. He sent me this message:
"Here is your FedEx tracking number: 77038340609.
We sent it out on Saturday, I'm very surprised you haven't received it yet.
I looked up the tracking number he gave me and IT DID NOT EXIST IN THE SYSTEM! I looked it up, in all fairness, not only on FedEx.com, but also UPS, USPS.com as well and it did not exist at all!
These people are outright deceptive and dishonest with their business practices. The quality of their gels have degraded and ever since this "Andrew Cravenho" person has been on, their business practices seem to have deteriorated immensely. The fact that they had the audacity to lie through their teeth and send me a fake tracking number says alot about how horrible and corrupt their business practices are.
If you are looking for nuru massage gel supplies, I suggest you stay as far away from these people as possible unless you want to be ripped off like I was.