• Report: #449405

Complaint Review: Nutra Lane

  • Submitted: Wed, May 06, 2009
  • Updated: Mon, June 08, 2009

  • Reported By:Glendale California
Nutra Lane
6452 Fig Street Suite A Arvada, Colorado U.S.A.

Nutra Lane Nutra Lane Res VerXP Ripoff "Free trial" is B.S.! Will charge your credit card $80.00!! Scam! Arvada Colorado

* : Ripoff or lack of attention to detail

*UPDATE Employee: Company Response

*UPDATE Employee: Company Response

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

Nutra Lane by GNS corp.
Res Ver XP the product that claims to be the new anti-aging breakthrough with Super Antioxidant Power!!
Great for your skin and weight loss too!
The company Nutra Lane offers free 30 day trial!
Read the extremely fine print here, folks! (and do your math)

When I received my "free trial" they first charged me $3.97 for shipping. On my invoice it states, the free trial actually starts when I ordered it, which was about 3-4 days before I received the product. The invoice also reads (in fine print) The $3.97 has been charged to your credit card or checking account. $79.90 will be billed to your card to complete payment on May 16, 2009. (That's approx. 21 days, not 30, folks!) The 21 days is not stated anywhere on the invoice or return policy, by the way.

Also included with my product and invoice was a Return Policy which states: If returning a product, you must call for a Return Authorization (RA) number to receive a prompt refund of your product. (Products without this RA number won't be processed.)

They make it pretty tough to return and cancel your account here! They also state that auto-delivery products are non-refundable, but you can "exchange it for one of their other wonderful products if this one isn't right for you." Sorry, people at NutraLane, but what's not right for me if paying $35.00 per bottle of anything and having it "conveniently" yanked out of my bank account!

All I can say is that I'm following their rules and sending it all back tomorrow with delivery confirmation. They darn well better not charge my card $79.90!!

I spoke to Heather and Riki on the phone (they're not allowed to give their last names) both of them assured me that if I returned the product before 21 days, I would not be charged. By the way, I tried the product for five days and it did nothing for me!

Well, they also had better not solicit me for more of their fabulous products, and I'm going to mention that too in the letter I plan to send with the product!

Don't fall for this scam folks!

Edna
Glendale, California
U.S.A.

This report was posted on Ripoff Report on 05/06/2009 06:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/Nutra-Lane/Arvada-Colorado-80004/Nutra-Lane-Nutra-Lane-Res-VerXP-Ripoff-Free-trial-is-BS-Will-charge-your-credit-card-449405. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Nutra Lane

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1

Ripoff or lack of attention to detail

AUTHOR: Staxx - (USA)

Hi Edna-

It sounds to me like you are just another one of those people expecting something for nothing in life.  Gimme, gimme, gimme......no I dont want to pay for it.  Nutra Lane is a business not a charity.

You authorized a charge to your credit card without reading the contract in full before the authorization?  Now you want to blame the company for holding you to the terms of the contract?  Shame on you!  This is a classic case of "I didn't read it before I signed it".  The responsibility lies on you, not Nutra Lane.  I am not a lawyer but I do know that this would stand up in any court of law and the judgement would be for Nutra Lane.

As far as the RA number requirement.  90% of the companies that I have ordered products form online require one of these.  It is to ensure that your refund or credit is applied properly.  People like you are the reason these steps must be taken, to protect the company from being terrorized by irresponsible consumers.

I have ordered product from Nutra Lane and have returned it and gotten other products.  What they offer is actually a better deal than buying a $10 bottle of SlimQuick at WalMart.  Not ALL products and formulas work for everyone.  We all have different chemical makeups, therein lies the necessity for different formulas.  Nutra Lane offers you an opportunity to try their product risk free and to exchange until you find which of their products works best for you.

You are not a victim here, you are someone who lacks accountability skills.  Plain and simple.

Respond to this report!
What's this?

#2 UPDATE Employee

Company Response

AUTHOR: Nutra Lane - (U.S.A.)

Edna,

We understand that you are unsatisfied with the promotion that you ordered from. The offer you ordered from is not advertised as a 30 day trial, this is a 21 day trial offer. I've included a copy of the terms and conditions of this offer below for your reference. If you determine during the trial period that you are unsatisfied with the product you can return the unused portion within the trial period and not be billed a thing. We also provide a 30 day money back guarantee which begins from the date of purchase; if you find that you are unsatisfied with our product you can return the shipment to us for a refund.

We do require a return authorization number for all shipments returnedthis isn't intended to make the return of our products more difficult. This is to ensure that a customer's account is properly refunded. Unfortunately we have received orders returned with absolutely no information provided by our customer to properly credit their account.

In your statement you indicate that you were in the process of returning your shipment. Please don't hesitate to contact customer service if you require any additional assistance with your order at 1-877-242-1376.

Thank you,
Supervisor

Risk-FREE Trial Terms and Conditions:
Start your Risk-FREE 21-Day Trial now to receive two, 30-day supply bottles of ResVer XP. You simply invest $3.97 today for shipping and handling and you will have 21 days from today to evaluate this product for yourself. When you notice significant results, do nothing. You will be billed the discounted price of $39.95 per bottle at the end of your 21-day trial period... a 43% savings! But, if you decide that ResVer XP is not for you, simply return the unused portion before the end of your 21-day trial and you will NEVER be billed. You also have 30 days from the date of purchase to return the unused portion of ResVer XP for a 100% refund of your purchase price (minus s&h).

Plus, if you decide to keep ResVer XP, you will also receive a FREE membership in the ResVer XP Club. This means you won't have to remember to reorder, and you won't run out of ResVer XP right when you start to feel great results. You'll continue to get two, fresh 30-day supply bottles shipped just before you're scheduled to run out, at today's low club-member price with FREE Shipping! Plus, we set aside a special reserve so Club Members NEVER go on backorder. There is no minimum to buy and you can cancel, skip, or delay your shipments at any time. One Risk-FREE Trial per household. Additional requests will be charged $39.95 per bottle.
Respond to this report!
What's this?

#3 UPDATE Employee

Company Response

AUTHOR: Nutra Lane - (U.S.A.)

Edna,

We understand that you are unsatisfied with the promotion that you ordered from. The offer you ordered from is not advertised as a 30 day trial, this is a 21 day trial offer. I've included a copy of the terms and conditions of this offer below for your reference. If you determine during the trial period that you are unsatisfied with the product you can return the unused portion within the trial period and not be billed a thing. We also provide a 30 day money back guarantee which begins from the date of purchase; if you find that you are unsatisfied with our product you can return the shipment to us for a refund.

We do require a return authorization number for all shipments returnedthis isn't intended to make the return of our products more difficult. This is to ensure that a customer's account is properly refunded. Unfortunately we have received orders returned with absolutely no information provided by our customer to properly credit their account.

In your statement you indicate that you were in the process of returning your shipment. Please don't hesitate to contact customer service if you require any additional assistance with your order at 1-877-242-1376.

Thank you,
Supervisor

Risk-FREE Trial Terms and Conditions:
Start your Risk-FREE 21-Day Trial now to receive two, 30-day supply bottles of ResVer XP. You simply invest $3.97 today for shipping and handling and you will have 21 days from today to evaluate this product for yourself. When you notice significant results, do nothing. You will be billed the discounted price of $39.95 per bottle at the end of your 21-day trial period... a 43% savings! But, if you decide that ResVer XP is not for you, simply return the unused portion before the end of your 21-day trial and you will NEVER be billed. You also have 30 days from the date of purchase to return the unused portion of ResVer XP for a 100% refund of your purchase price (minus s&h).

Plus, if you decide to keep ResVer XP, you will also receive a FREE membership in the ResVer XP Club. This means you won't have to remember to reorder, and you won't run out of ResVer XP right when you start to feel great results. You'll continue to get two, fresh 30-day supply bottles shipped just before you're scheduled to run out, at today's low club-member price with FREE Shipping! Plus, we set aside a special reserve so Club Members NEVER go on backorder. There is no minimum to buy and you can cancel, skip, or delay your shipments at any time. One Risk-FREE Trial per household. Additional requests will be charged $39.95 per bottle.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X