- Report: #1016103
Report - Rebuttal - Arbitrate
Complaint Review: Nuwave Precision Induction Cooktop
Nuwave Precision Induction Cooktop1755 N Butterfield Rd Libertville, Illinois United States of America
Nuwave Precision Induction Cooktop RipOff Libertville, Illinois
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My $99.99 + S&H wound up costing a total of $301.64 and was not spread over the 3 months. The TV ad showed you would get 2 cooktops, and 2 sets of the stainless steel pans & 2 sets of the 2 frying pans + 2 the carrying case.
I received only one cooktop and one set of the other items that was suppose to come free with my order. The shipping & handling for the cooktop was $29.95 and for the other items another $69.95 but the entire set came in one box? When I called about my free set I was told that I did not pay for the shipping of the other items that was suppose to come free in the buy one get one offer. I explained that I had already paid $247.65 in shipping & handling charges and I was charged for the carrying case when it was suppose to come with the set. The person taking my order confirmed with me that I had paid the shipping & handling on both sets.
I was told that I did not pay the $69.95 shipping&handling for the free set. I would need to pay another $69.95 to ship my free one and in order to get the free carrying case I would have had to have spoken to the automated system and not a company rep. The customer service rep did give me an 20% discount on the shipping&handling for my free set but I had to repeat to him several times that I did not get the free cooktop either. Bottom line the TV ad is false & it looks like they get away with it.
This report was posted on Ripoff Report on 02/18/2013 08:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/Nuwave-Precision-Induction-Cooktop/Libertville-Illinois-60048/Nuwave-Precision-Induction-Cooktop-RipOff-Libertville-Illinois-1016103. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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