- Report: #979496
Report - Rebuttal - Arbitrate
Complaint Review: Nuwave
Nuwave1755 N. Butterfield Springfield, IL 60048 Nationwide United States of America
Nuwave Hearthware, Inc. NuWave cooktop NOT as represented.2 units broken on arrival. Exhorbitant S&H TV infomercials, Nationwide
*Consumer Comment: Follow instructions!
*UPDATE Employee: Customer Service Assistance
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I watched the CD (I had to figure out which of the dozen videos on the CD were actually instructions vs. ads - they don't label them. I figured out it should be one of the larger files, & after a wrong one (a repeat of the infomercial) I got some 'Executive Chef' from the parent company telling me what to do with my little hotplate. She explained the E1 code also meant the pan wasn't metallic enough to use. Again, odd. My pots are solid double-layer stainless with a 1/4" thick solid plate of aluminum bonded to the base. 100% metal. I tried several to no avail, even tried one of those 'ever-green' fry-pans (I bought mine at a local store for 16.99 - 30 bucks less than the infomercial would cost me for S&H). Nope. Despite all efforts to alter what could be causing the error code it was clear this unit was broken.
I took the 2nd unit out & plugged it in. It failed to work as well. E1 error code. BOTH units broken on arrival. Customer service hours are very limited - M-F 7:30 - 4:30 CST. I you call towards the end of the day & are waiting in queue, good luck. My call disconnected @4:30 Friday pm after I'd waited patiently 25 min. Now I have to wait til Monday to get a customer service agent & an RMA code to return the units. I intend to challenge any/all fees on these units. I am NOT going to pay them a dime for anything - broken units, lied about the no-heat factor, etc.
As far as all those extras - like the griddles & pots 'n pans shown as if they come with the unit I quickly found out they were NOT included with the original 99.00 fee. NOTHING shown is included - unless you fork out a fortune more in S&H than the items are worth, (the steamer pots,etc. are easily available at any store for ~ 20 bucks). Their 'heavy duty' griddle was just at Aldis for 9.99. The frying pans are also available pretty much everywhere for 19.95 or less. A further caution: It seems there are so many complaints against this company several states attorneys-general have gone after them due the high number of victims.
I made the classic mistake of buying right after the infomercial & not doing my homework about customer complaints before calling. My advice?
AVOID THIS COMPANY AT ALL COSTS!
This report was posted on Ripoff Report on 12/08/2012 10:10 AM and is a permanent record located here: http://www.ripoffreport.com/r/Nuwave/nationwide/Nuwave-Hearthware-Inc-NuWave-cooktop-NOT-as-represented2-units-broken-on-arrival-Exhor-979496. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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