• Report: #57526

Complaint Review: O Premium Water

  • Submitted: Mon, May 19, 2003
  • Updated: Tue, June 22, 2004

  • Reported By:Casa Grande Arizona
O Premium Water
Opremium Water Mesa Arizona Mesa, Arizona U.S.A.

O Premium Water Ripoff, Scam Artists, Liars ripoff business from hell fraudulent ripoff business Mesa Arizona

Rip-off Report Investigation: O Premium Waters contacts Rip-off Report to satisfy all complaints. No more long term contracts offering month to month agreements. OPW a victim of complaints made by ex-employee & competitors. OPW joins Rip-off Report Corporate Advocacy & Customer Satisfaction Program Mesa Arizona - Read this link to understand more.

*REBUTTAL Owner of company: Owner responded in detail last week

*Consumer Suggestion: I had to switch bank accounts/also never recieved bills

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A Rep from O premium water came to our home and stated that there is a new water out that is guarenteed to out do any water we have ever had. I already own my own cooler but he talked us into some special they are having with the cooler and that the water is all you can drink for 30 dollars a month i was very against another bill for a cooler that i already own but i couldnt get the deal with out the cooler rental gave us a sample out of the sports bottles of the electrolite water and it was heaven our son is autistic and requires potassium and magnesium sothe water was a great benefit for him and the sports bottles are his favorite

I asked the man about the bottles and he said there is another promo on the sports bottle cases if I pay and additional monthly rate the e water is only 2.00 a case so i signed the contract for this cooler and the e water come the billing date it came out of my checking account which was info needed for just n case i wanted direct pay later I was angry then all of a sudden 2 months goes by and i find out that the water is regular on hte sports bottles and 8 dollars for the e water

I called and was actually told that that was never said to me I was treated so rudly that it made me want to pull that girl right out of the phone
my water is never on the schedule days I at this time have never received a bill since december i just let them take it out of my checking account saince they are the only company i know that has no billing statements that get sent to the customer!! wouldnt that be a nice job...

at this time i have 12 empty bottles and have know idea when they are coming back

Casa Grande, Arizona

This report was posted on Ripoff Report on 05/19/2003 11:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/O-Premium-Water/Mesa-Arizona-86314/O-Premium-Water-Ripoff-Scam-Artists-Liars-ripoff-business-from-hell-fraudulent-ripoff-bu-57526. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 REBUTTAL Owner of company

Owner responded in detail last week

AUTHOR: Stephen - (U.S.A.)

I responded in detail last week (Friday) and was interested in whether that text will appear with these complaints. Thank you. Steve Currier, President - OPremium Waters
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#2 Consumer Suggestion

I had to switch bank accounts/also never recieved bills

AUTHOR: Johanna - (U.S.A.)

Hi Stacy.
I understand your frustration.
I had a very similar problem with O Premium here in Chandler. I was given the same pitch only to find out that they were debiting my bank accoutn over $49 every month. Half the time they never delivered our water, but according to the billing ledger I had to beg for, I was charged anyway.

After several phone calls & a promise from one rep that my account would be credited, they continued debiting my account (in the meantime we were NOT receiving any water deliveries. Another phone call was made & a rep stated the delivery guy "couldnt find" our condo).
I called again & this time was threatened by another rep. I cancelled the services and then they decided to take another $70 or so from my bank account.

I finally had to go to the bank and close my account & open another. Surprisingly, the bank rep had also heard of O Premium water because I was only one of several people who had recently closed their accounts for the same reason.
Good Luck.
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