- Report: #103505
Report - Rebuttal - Arbitrate
Complaint Review: O Premium Waters
O Premium Waters1740 West Broadway Mesa, Arizona United States of America
O Premium Waters Mesa Reviews REVIEW: O Premium Waters commitment to 100% client satisfaction.
*UPDATE: Ripoff Report REVIEW: O Premium Waters contacts Ripoff Report to satisfy all complaints. No more long term contracts offering month to month agreements. OPW a victim of complaints made by ex-employee & competitors. OPW joins Rip-off Report Corporate Advocacy & Customer Satisfaction Program Mesa Arizona - Read this link to understand more.
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SPECIAL UPDATE June 18 2012: O Premium Waters remains committed to 100% customer satisfaction and has drastically improved their business processes over the years to better serve their customers. O Premium Waters is truly dedicated to making sure ALL customers are happy with their coverage. O Premium Waters continues to show customer service is of the utmost importance and they currently have no complaints!
To date, O Premium Waters has addressed and resolved all reported complaints, which have always been resolved to the complete satisfaction of their customers. O Premium Waters proves to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program, as a Verified Safe Business. Over time and since becoming a member, O Premium Waters has remained actively engaged and improving the way they address customer service complaints. Rip-off Report has confirmed that O Premium Waters is no fraud, is not a scam and is of the highest integrity. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever O Premium Waters remains committed to customer satisfaction and gets our top Verified Safe endorsement.
My wife and I are very displeased with O Premium Waters. This being our first time to purchase a water service, this has turned out to be a nightmare!
After a decrease in income, putting our home on the market and financial concerns,we called to discontinue our water service. We were told by Brooke office Asst. and the Manager of the Mesa office that this could not be done bacause we had signed a 3-year contract. Our first reaction was absoulute SHOCK! We had no idea we signed up for 3 years at 30.00 dollars a month. The water salesman worked his magic so fast,quickly going over the agreement, "failing to even mention that it is a 3-year contract"! I feel sorry for families who can not honor this contract due to financial difficulties, family emergencies etc.. The O Premium staff treated us as if this is our problem to deal with when we explained our situation.
O Premium Waters, we have lived in the valley for 10 years and we will never ever recommend your company to any of our family,neighbors or associates. By the way, we signed the contract over 4 months ago and have never recieved one statement or bill showing our account. Does not surprise me!
Frank Mesa, Arizona
This report was posted on Ripoff Report on 08/13/2004 11:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/O-Premium-Waters/Mesa-Arizona-85202/O-Premium-Waters-Mesa-Reviews-REVIEW-O-Premium-Waters-commitment-to-100-client-satisfact-103505. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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