• Report: #408164

Complaint Review: OAN Services (Kootel America) (KooltelAmerica.com)

  • Submitted: Mon, January 05, 2009
  • Updated: Wed, February 18, 2009

  • Reported By:Zion Illinois
OAN Services (Kootel America) (KooltelAmerica.com)
11301 W. Olympic Blvd #314 Los Angeles, California U.S.A.

OAN Services (KooltelAmerica.com) (Kooltel America) Charge for unrequested services, by company never contacted Los Angeles California

*UPDATE Employee: Please contact us for assistance

*UPDATE Employee: Please contact us for assistance

*UPDATE Employee: Please contact us for assistance

*UPDATE Employee: Please contact us for assistance

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My December 7, 2008, (Illinois) AT&T phone bill included a charge for $24.67 for some service that OAN Services (Kooltel America) allegedly offers.

When I phoned them, they claimed I had requested the service over the Internet. They were only willing to subtract one of two charges (because my next phone bill apparently has the same charge).

LeeAnn
Zion, Illinois
U.S.A.

This report was posted on Ripoff Report on 01/05/2009 11:40 AM and is a permanent record located here: http://www.ripoffreport.com/r/OAN-Services-Kootel-America-KooltelAmericacom/Los-Angeles-California-90064/OAN-Services-KooltelAmericacom-Kooltel-America-Charge-for-unrequested-services-by-co-408164. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

Please contact us for assistance

AUTHOR: Victoria Director Of Customer Service - (U.S.A.)

We apologize for any inconvenience, unfortunately with the information on your posting, we are unable to assist you.

I urge you to contact us at 888 898 0850 24/7 and we will make sure this matter is handled to your satisfaction.
Best Regards,
KoolTelAmerica.com
Customer Support.
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#2 UPDATE Employee

Please contact us for assistance

AUTHOR: Victoria Director Of Customer Service - (U.S.A.)

We apologize for any inconvenience, unfortunately with the information on your posting, we are unable to assist you.

I urge you to contact us at 888 898 0850 24/7 and we will make sure this matter is handled to your satisfaction.
Best Regards,
KoolTelAmerica.com
Customer Support.
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#3 UPDATE Employee

Please contact us for assistance

AUTHOR: Victoria Director Of Customer Service - (U.S.A.)

We apologize for any inconvenience, unfortunately with the information on your posting, we are unable to assist you.

I urge you to contact us at 888 898 0850 24/7 and we will make sure this matter is handled to your satisfaction.
Best Regards,
KoolTelAmerica.com
Customer Support.
Respond to this report!
What's this?

#4 UPDATE Employee

Please contact us for assistance

AUTHOR: Victoria Director Of Customer Service - (U.S.A.)

We apologize for any inconvenience, unfortunately with the information on your posting, we are unable to assist you.

I urge you to contact us at 888 898 0850 24/7 and we will make sure this matter is handled to your satisfaction.
Best Regards,
KoolTelAmerica.com
Customer Support.
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