- Report: #189588
Report - Rebuttal - Arbitrate
Complaint Review: OCWEN LOAN SERVICING, NEW CENTURY MORTGAGE
OCWEN LOAN SERVICING, NEW CENTURY MORTGAGE12650 Ingenuity Drive ORLANDO, Florida U.S.A.
OCWEN LOAN SERVICING, NEW CENTURY MORTGAGE HORRIBLE CUSTOMER SERVICE FAILED TO RECORD MORTGAGE, LOST PROPERTY RIPOFF ORLANDO Florida
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If that were not bad enough, Ocwen has taken 60 days (and 8 phone calls from me) in order to send documentation to the county that they hold the mortgage. Until they do this, and are paid off, I am unable to collect the remainder of the funds for the sale. At the same time, they want me to continue paying the mortgage (mostly interest) despite having clear instructions how to collect a complete payoff. They assure me they will report any late payment to the big three credit bureaus.
Even with all of the above, the single most infuriating aspect of Ocwen is their HORRIBLE customer service. Answered in India, the call center staff is CLUELESS. I am convinced they simply hang up if they do not know the answer to a question. After explaining my situation and requesting they send documentation to Florida showing they hold the mortgage and the sale proceeds can be released, I was asked if I would like to REFINANCE!
So...you can call their "Ombudsman" if you are having a dispute....guess what...he is in India too!
Stay away from this nightmare.
This report was posted on Ripoff Report on 05/02/2006 11:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/OCWEN-LOAN-SERVICING-NEW-CENTURY-MORTGAGE/ORLANDO-Florida-32826/OCWEN-LOAN-SERVICING-NEW-CENTURY-MORTGAGE-HORRIBLE-CUSTOMER-SERVICE-FAILED-TO-RECORD-MORT-189588. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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