- Report: #868926
Report - Rebuttal - Arbitrate
Complaint Review: OCWEN LOAN SERVICING
OCWEN LOAN SERVICINGP.O. BOX 24738 WEST PALM BEACH, Florida United States of America
OCWEN LOAN SERVICING OCWEN LOAN SERVICING TOTAL DISREGARD FOR PRIOR LOAN MODIFICATIONS THROUGH SAXON MORTGAGE WEST PALM BEACH, Florida
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So after I got extremely upset with the Ocwen collector, he continued to ask the same question over and over, to which i began asking a different question over and over and it turned into a shouting match, after which he hung up on me. It was bad on my part, but i was/am extremely frustrated with all of this.
So I called back and talked with someone in the loan mod department. I asked if I had to start the entire process over again and she said no, but that it would take 30 days from when my loan was transferred for my modification documents to come over to Ocwen. So i asked if i would be hounded by Ocwen from their collection department in between now and then. THe answer was basically YES! Despite the fact that my prior servicer, Saxon, clearly had me in loan mod review and the fact that I recently went thru a business closing and Chapter 7 BK, they still insist on hounding me for a payment I can't make, which is why we have been requesting the loan modification in the 1st place. Apparently, there is nothing they can do about it, other than calling to hound me about a payment that they know I am no longer able to make.
She asked if I wanted to apply for Ocwen's loan modification. I stated, again, that I had already started one with Saxon that contained nearly 1000 pages of documentation, so why would i want to start again.
This is a mess and they have NO clue whatsoever on what they are doing and are about the most heartless people imaginable.
They can file for foreclosure's like there's no tomorrow, but try to get a loan modification complete and your better off holding your breath.
This report was posted on Ripoff Report on 04/15/2012 11:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/OCWEN-LOAN-SERVICING/-WEST-PALM-BEACH-Florida-24738/OCWEN-LOAN-SERVICING-OCWEN-LOAN-SERVICING-TOTAL-DISREGARD-FOR-PRIOR-LOAN-MODIFICATIONS-TH-868926. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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