- Report: #977764
Report - Rebuttal - Arbitrate
Complaint Review: OCWEN Loan servicing LLC
OCWEN Loan servicing LLC12001 Science Drive, Ste. 110 Orlando, FL 32826 Orlando, Florida United States of America
OCWEN Loan servicing LLC OCWEN Financial Corp Impossible to get help from customer service or ombudsman to reduce interest rate, or to get proper answer to simple questions, outsourced to India, scripted responses, from phone, web and ombudsman Orlando, Florida
Additionally I tried to refinance last year when they told me that was what was needed to get my husband on the deed, and to get a lower rate. They told me to use a mortgage broker they recommend because OcWEN services loans, but doesn't make loans. I paid $1600 in various fees and then at the midnight hour, when everything supposedly was going through and we were going to close, and this is after 6 months of waiting, I was told the loan wouldn't go through, they couldn't find a lender because the property a condo, wasnt warrentable because of the amount of condos in arrears.
I tried again this year, but fortunately, I was able to find a broker who asked the question up front and got the information needed up front, without any cost to me. I still can't get this property refinanced, and it also means I can't sell it unless I find a cash buyer, since it can't be financed. I'm stuck with this property and a high interest rate and can't rent it for the amount necessary to cover monthly fees and mortgage. I can't get help from OCWEN. I don't have a clue as to what to do next, who to contact etc. the whole mortgage originally nova star felt tricky to begin with. I feel really ripped off.
This report was posted on Ripoff Report on 12/04/2012 09:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/OCWEN-Loan-servicing-LLC/Orlando-Florida-/OCWEN-Loan-servicing-LLC-OCWEN-Financial-Corp-Impossible-to-get-help-from-customer-service-977764. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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