- Report: #1151853
Report - Rebuttal - Arbitrate
Complaint Review: OEM Auto Partz
OEM Auto Partz18803 Studebaker Road Cerritos, California USA
OEM Auto Partz Cerritos Dodge Chrysler Jeep Ram Horrible Customer Service and Won't Accept Returns for Overpriced Items Cerritos California
*Author of original report: Unopened and uninstalled
*Consumer Comment: Here's their return policy...
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I ordered a car part from them and they have zero customer service skills. My wife found the same part at another place for less than half of the price. I asked if I could return the item, but then they told me it was special ordered. They never mentioned anything about that when I first bought the part. This part cost me over $400 and now I can't return it. I asked what they suggest and they said to return the $160 part and keep the $400 part. Why would I be ok with losing $240???
They didn't even want to think about helping me. I would never order from these guys again. They are dishonest and they don't know what customer service is. Even when I called, the guy who answered to phone sounded like i was bothering him. Way to go. That's a great way to turn customers away.
This report was posted on Ripoff Report on 06/03/2014 12:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/OEM-Auto-Partz/Cerritos-California-90703/OEM-Auto-Partz-Cerritos-Dodge-Chrysler-Jeep-Ram-Horrible-Customer-Service-and-Wont-Accep-1151853. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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