- Report: #436282
Complaint Review: OFFICE DEPOT
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| OFFICE DEPOT BULLARD RD,
TYLER, Texas U.S.A. |
|
OFFICE DEPOT If it rings up a price that is the price you pay right? TYLER Texas
*Consumer Comment: the rebuttal is wrong for some states
*UPDATE Employee: Really?
*UPDATE Employee: Penny items ARE donation items
*UPDATE Employee: Penny items ARE donation items
*UPDATE Employee: Penny items ARE donation items
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Today I was looking for a bag for traveling with documents, and Offfice depot was right there, I swore I would never shop there again, but I ran in anyway. I found a clearance table that wow, had the bag I was looking for and a few other office supplies. When I went to purchase the the incident came to mind about the monitor I just laughed it off inside. The cashier said wow, your getting a good deal here,1 penny, I said great, and then he said I might get in trouble, let me call the manager, I said, what happen to what ever the computer rings it up as that's what you have to sell it for? Sure enough, the mang. comes and said, she (can't buy it,) anything that rings up 1 penny we are going to donate it. yet, the notebooks that were also 1 penny they sold to me. Office Depot will be the next one closing down or begging for money. Horrible customer service.
Delicia
flint, Texas
U.S.A.
This report was posted on Ripoff Report on 03/21/2009 11:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/OFFICE-DEPOT/TYLER-Texas-75762/OFFICE-DEPOT-If-it-rings-up-a-price-that-is-the-price-you-pay-right-TYLER-Texas-436282. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Consumer Comment
the rebuttal is wrong for some states
AUTHOR: anonymous - (USA)
SUBMITTED: Monday, March 07, 2011
u can respond as i never look at article agains once i post a commnet so i never see smart butt comments lol
I realize this entry is old, but I'm going to put in $.01 (har har).
First of all, don't pull out the "What it rings up is what I pay" card, because you're just trying to exploit that in your favor. The reason why I say that is because when a price rings up higher than the tag shows on the shelf, the customer expects us to honor the lesser price (Which we do if it's within reason--we're not obligated to, and, yes, I've had to deny it before because someone switched a $50 tag with a $5 one).
Sorry, but yeah, penny items are donation items. Usually if it's a small item we'll let the customer take it (After all, they're being donated anyways), but if it's a large item like a table we can't sell it. We *will* get into big trouble, and, I'm sorry, but you're not important enough for an employee to lose their job over. It's life.
The reason why it was out on the floor? Have you seen the penny item report? There are literally HUNDREDS of items, most we can never find, so it was just something they missed. Also, Florence is right, you got lucky on that last penny item the cashier let you purchase or have.
OD also is doing pretty well sales-wise, and are comping pretty well from what I've seen. At least where I'm at we've been hitting consecutive positive comps ranging 17% and higher compared to last year considering that we're in an economic downfall right now.
You didn't get ripped, to put it bluntly.
As for the rebate, that's why I stay away from rebates lol Yeah we advertise mail-in rebates, but we're not responsible for vendors' inability to honor rebates. Shop for instant rebates if you have bad luck with mail-ins.
#3 UPDATE Employee
Penny items ARE donation items
AUTHOR: Grm - (U.S.A.)
SUBMITTED: Sunday, June 21, 2009
If a cashier DID sell you notebooks for a penny (which they absolutely are not supposed to), then you got lucky and basically got something for free. You know, we have to pay for that item too, when we buy it from the vendor. Why should we turn around and hand it out to you for free? We'd much rather donate it to a charitable cause. And yes, those items DO go to a charitable cause. I've seen them donated to schools and churches. And even just recently, a local nursing home was having a fundraiser and we gave them some donation items to use as door prizes.
Too many people want something for nothing. If you can afford a $600 TV, you can afford a bag to put papers in.
#4 UPDATE Employee
Penny items ARE donation items
AUTHOR: Grm - (U.S.A.)
SUBMITTED: Sunday, June 21, 2009
If a cashier DID sell you notebooks for a penny (which they absolutely are not supposed to), then you got lucky and basically got something for free. You know, we have to pay for that item too, when we buy it from the vendor. Why should we turn around and hand it out to you for free? We'd much rather donate it to a charitable cause. And yes, those items DO go to a charitable cause. I've seen them donated to schools and churches. And even just recently, a local nursing home was having a fundraiser and we gave them some donation items to use as door prizes.
Too many people want something for nothing. If you can afford a $600 TV, you can afford a bag to put papers in.
#5 UPDATE Employee
Penny items ARE donation items
AUTHOR: Grm - (U.S.A.)
SUBMITTED: Sunday, June 21, 2009
If a cashier DID sell you notebooks for a penny (which they absolutely are not supposed to), then you got lucky and basically got something for free. You know, we have to pay for that item too, when we buy it from the vendor. Why should we turn around and hand it out to you for free? We'd much rather donate it to a charitable cause. And yes, those items DO go to a charitable cause. I've seen them donated to schools and churches. And even just recently, a local nursing home was having a fundraiser and we gave them some donation items to use as door prizes.
Too many people want something for nothing. If you can afford a $600 TV, you can afford a bag to put papers in.
