• Report: #1061007

Complaint Review: OMG Tech Help

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  • Submitted: Fri, June 21, 2013
  • Updated: Tue, January 20, 2015

  • Reported By: TheeNickCarlson — Washington
OMG Tech Help
Internet USA

OMG TECH HELP . COM CLOSED DOWN  November 12, 2014 FTC Closes down | Federal Trade Commission TEMPORARY RESTRAINING ORDER and the State of; Florida have filed a Complaint for Permanent Injunction

*Consumer Comment: OMG TECH Support

*Consumer Comment: THIS COMPANY HAS ALL DRUG USERS IN IT FROM REHABS IN WEST PALM BEACH INCLUDING JP

*REBUTTAL Owner of company: OMG Tech Help Computer Service & Repair Internet

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The offices of OMG Tech Help are presently closed.  Information is available via this website, which will be expanded and updated as additional information becomes available. On November 10, 2014, the Federal Trade Commission and the State of Florida filed a Motion for a Temporary Restraining Order (TRO) against OMG Tech Help LLC and certain related entities. Read more here..  http://omgtechhelp.wix.com/omg-tech-help 

Federal Trade Commission TEMPORARY RESTRAINING ORDER


Plaintiffs; the Federal Trade Commission (“FTC” or the “Commission”) and the State of; Florida have filed a Complaint for Permanent Injunction and Other Equitable Relief pursuant to; Sections 13(b) and 19 of the Federal Trade Commission Act (“FTC Act”); 15 U.S.C. §§ 53(b); and 57b; the Telemarketing and Consumer Fraud and Abuse Prevention Act (“Telemarketing; Act”); 15 U.S.C. §§ 6101-6108; and the Florida Deceptive and Unfair Trade Practices Act; (“FDUTPA”); Fla. Stat. 501.201 et seq.; and have moved; pursuant to Federal Rule of Civil; Procedure 65(b); for a Temporary Restraining Order; Asset Freeze; Other Equitable Relief; and; for an Order to Show Cause Why a Preliminary Injunction Should Not Issue against Defendants; Boost Software; Inc.; Vast Tech Support; Rhonda Martin - Martin Consulting,LLC <rsmartin@martinconsulting.net>; OMG Tech Help; Rhonda Martin - Martin Consulting,LLC <rsmartin@martinconsulting.net>; Success Capital; Rhonda Martin - Martin Consulting,LLC <rsmartin@martinconsulting.net>; Jon Paul Holdings; Rhonda Martin - Martin Consulting,LLC <rsmartin@martinconsulting.net>; Amit Mehta; Elliot Loewenstern; Jon-Paul Vasta; and Mark Donohue.

http://www.ftc.gov/news-events/press-releases/2014/11/ftc-obtains-court-orders-temporarily-shutting-down-massive-tech 


Federal Trade Commission website
http://www.ftc.gov/system/files/documents/cases/141119vastboosttro.pdf

Plaintiffs have sufficiently demonstrated that the Defendants Boost Software, Inc., Vast Tech Support, LLC, OMG Tech Help, LLC, Success Capital, LLC, Jon Paul Holdings, LLC, Amit Mehta, Elliot Loewenstern, Jon-Paul Vasta, and Mark Donohue have engaged in and are likely to engage in acts or practices that violate Section 5(a) of the FTC Act, 15 U.S.C. § 45(a), the FTC’s Trade Regulation Rule entitled “Telemarketing Sales Rule” (“TSR”), 16 C.F.R. Part 310, and Section 501.204 of FDUTPA, and that the FTC and the State of Florida are therefore likely to prevail on the merits of this action;

 

Plaintiffs have sufficiently demonstrated that immediate and irreparable harm will result from the Defendants’ ongoing violations of Section 5 of the FTC Act, the TSR and Section 501.204 of FDUTPA unless Defendants are restrained and enjoined by Order of this Court;

Plaintiffs have sufficiently demonstrated that immediate and irreparable damage to this Court’s ability to grant effective final relief for consumers, including monetary restitution, rescission, disgorgement or refunds, will occur from the sale, transfer, or other disposition or concealment by Defendants of their Assets or records if Defendants are provided with advance notice of this Order, and that therefore in accordance with Fed. R. Civ. P. 65(b), the interests of justice require that this Order be granted without prior notice to Defendants. Thus, there is good cause for relieving the FTC and the State of Florida of the duty to provide Defendants with prior notice of the FTC and the State of Florida’s application; 

============== END ===============


OMG Tech Help Computer Service & Repair Internet

I am an bench technician and I work on all different types of computer issues, including virus removal. After these guys were done, there were viruses. Whether or not the viruses were there before or after the remote session from this company does not matter. This compay will scam you for no service and overcharge you for whatever service they pretend to perform. Do not give them access, credit card numbers, or one minute of your time.

If you came in contact with this company, immediately take your computer into a local computer repair company and ensure the technicians are A+ Certified through CompTIA.

Brief summary:

User was trying to install a media player, stopped at 50%, pop up told user that he had problems. Click here for tech support, that is where user found the number. Scammer remoted into the computer, said he was in Bocucatan Florida, said he was doing a tune up. Scammer found viruses and asked user for permission to charge $159.95 for a virus removal. User denied permission and shut pc down. The mini-tune up was $39.99 originally, the scammer charged ~$55.  

Scammer was from this company.

Other info: I ran roguekiller, tdsskiller, malwarebytes, superantispyware, and spybot in safe mode. I also checked the proxy info and reset all of it to default.



This report was posted on Ripoff Report on 06/21/2013 10:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/OMG-Tech-Help/internet/OMG-TECH-HELP-COM-CLOSED-DOWN-nbspNovember-12-2014-FTC-Closes-down-Federal-Trade-Co-1061007. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 1Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

OMG TECH Support

AUTHOR: Mark Clements - ()

 I have an Old HP Pavilion dv 4000, which I constantly had issues with. I somehow foolishly purchased a $39.00 on line tune up, which eventually had me buying into a more advance repair and protection program around $500.00, yes I know now - STUPID !!!!!  Fortunately I have Norton which actually somehow ??? over road whatever monkey business they were pretending to be doing, and I was on the phone today STUPIDLY still hoping this company was legit, and fortunately the Norton System kept knocking their connection off, so they could not remotely mess with it.

I was on the phone for a hour or more with one of their techs and had me go into safe mode, but he really did not what he was doing, this would all be just funny, but i got RIPPED OFF for about half a grand !  Of course you should have better sense than spend that kind of money with a total stranger, and yes the  TECH SUPPORT NUMBER IS 855-316-8324,  they are suppose to have a REAL tech call me next Monday - December 2nd, 2013.  I still so stupid as to beleive they might still be legit and that's how these people prey on you, cause we honest people want to beleive them.  DON"T !!! go to a local certified tech ! think about it, at least you can cofront them FACE TO FACE in PERSON !

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#2 Consumer Comment

THIS COMPANY HAS ALL DRUG USERS IN IT FROM REHABS IN WEST PALM BEACH INCLUDING JP

AUTHOR: PETE DA PIMP - ()

 THIS PLACE IS A JOKE , UNORGINIZED , THE OWNER JP IS A DRUGGIIEE ALL THE EMPLOYESS 90% OF THEM WILL BUY SHAT ON YUR CREDIT CARD SO BUYER BEWARE , THIS IS A CALL CENTER DUMP WATCH OUT , SCREW THESE PEPOLE , MAMNAGER S DO DOPE IN BATHROOMS DONT KNOW NOTHING BOUT COMPUTERS , AND WHO CARES IF YOU HAVE A WB SITE THE BIGEST SCAMERS HAVE WEB SITE S AND PAY BBB FOR A A+ RATING GET REAL LOSERS

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#3 REBUTTAL Owner of company

OMG Tech Help Computer Service & Repair Internet

AUTHOR: OMG Tech Help - ()

At OMG Tech Help we appreciate any and all comments regarding our service. Both positive and negative.

Our first question is that if you are a qualified technician as you state, why don’t you post your full name address and phone number in your post? Most people who hide generally don’t. We have our website www.omgtechhelp.com and with our phone number posted everywhere so people can find us.  

So let’s look at the facts as you state them, your customer was trying to install a media player, didn’t have any antivirus protection and started receiving pop ups. What media player did he or she install? He or she then goes on line for support finds an advertisement and calls into our call center in order to clean out the spy ware and viruses. This takes time plus the cost of Anti-Virus software.

Your customer was then informed about the price and decided not to buy. Every consumer has the right not to buy if they don’t want to. Where is this a problem?

In your own admission the computer had viruses. You ran the computer in safe mode and used 5 different anti viruses and did a reset to fix the problem. How much time did it take you to run all of these programs?

OMG Tech Help is a full service tech support company. We are 100% US based and have 115 technicians and 150 support people on staff and service over 50000 computers worldwide. We have a money back guarantee for our customers so that if your computer issue is not fixed we will refund 100% of your money. We understand not every computer is fixable which is why we offer the guarantee. Our technicians work many hours into the night to insure customer satisfaction.

A link to our website is below.

http://omgtechhelp.com/about-us/

Unless you have factual information on how you or your customer have been defrauded I’d be very careful about false claims. We have no factual information to indicate there was a customer here nor do we have any office in Bocucatan. We also have no information that this is connected to our business.

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