• Report: #700286

Complaint Review: OMNITECH SUPPORT

  • Submitted: Sat, February 26, 2011
  • Updated: Sat, March 05, 2011

  • Reported By: MARTIN — KNOXVILLE Tennessee United States of America
OMNITECH SUPPORT
6380 WILSHIRE BLVD. SUITE 1610 Los ANGELES, California United States of America

OMNITECH SUPPORT OMNITECH COMPUTER SUPPORT SERVICES DIDN'T PERFORM CONTRACTED SERVICES, WON'T RESPOND TO INJUIRIES. Los ANGELES, California

*Author of original report: omnitech refund

*REBUTTAL Owner of company: Customer Issue has been resolved

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I contracted for internet computer repair services no 2/22/11. After the first session with one of their techs, nothing was resolved and they failed to leave me with the direct contact information they had claimed they would. They since have refused to respond to my efforts to recify that situation. I have now also ask for a refund according to  the guidelines they set forth on their website, with no response from them on that matter either.

This report was posted on Ripoff Report on 02/26/2011 01:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/OMNITECH-SUPPORT/Los-ANGELES-California-90048/OMNITECH-SUPPORT-OMNITECH-COMPUTER-SUPPORT-SERVICES-DIDNT-PERFORM-CONTRACTED-SERVICES-WO-700286. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Author of original report

omnitech refund

AUTHOR: MARTIN SEAMON - (United States of America)

Omnitech has provided me with a full refund. I am satisfied with this end result.
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#2 REBUTTAL Owner of company

Customer Issue has been resolved

AUTHOR: OTS - (USA)

this customer contacted us on February 22, 2011 with a common issue: Internet Explorer was hanging frequently while browsing. While working on the issue the chat got disconnected and, as a follow-up procedure which we follow and care for our customers, we called the customer immediately but we were unable to reach the customer, as his line was busy. We then sent an email to the customer asking him to connect back to us for us to resolve the issue. We also called again on February 23, 2011, but the call went to voicemail.  We left a message asking for him to reconnect to the service chat. But, the customer never neither connected us back nor responded to our multiple follow up attempts.
 
On February 27th 2011, the customer finally emailed us requesting for refund. Accordingly, we called the customer to asking the reason for his refund request and the customer informed us that he just doesn’t want to continue the service.  Some people simply change their minds and we understand.
 
Even though we had performed work on his issue, on March 2, 2011, we refunded the entire amount of $299.99 paid by the customer on February 23, 2011 and mentioned below are the transaction details: 
 
Transaction Approved.
Auth Code: 220821610
Ref #:220811587
 
An email was sent to the customer notifying him about the refund made by us on March 2nd 2011 and we also phoned the customer, got his voicemail and we left a voicemail about the refund.
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