• Report: #996182

Complaint Review: OMNITECH

  • Submitted: Sun, January 13, 2013
  • Updated: Wed, December 23, 2015

  • Reported By: pissed@omnitech — CLT North Carolina United States of America
OMNITECH
www.techsupportpro.com Internet United States of America

OMNITECH TECH SUPPORT PRO Omni tech only there to up sell....not to solve problem Internet

*UPDATE Employee: As always, we are here to assist people who truly need our experienced technician’s help regarding their any software related-issues at any time, day or night.

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They are known as one....Omnitechsupport.com, outlooksetting.com and techsupportserve.com

Something tells me that they have a slew of other sites that connects with one as they are all the same people...the three that I am aware of is Julian, Jo and Danny.  STAY AWAY 

These folks are not here to fix your problem.  After reading other posts, I am shocked that there were those with very similar problem if not the exact same.  My problem was simply trying to access or upload my emails in outlook.  You connect with a tech, they make it look like they are working on the issue, then they say they need to do a health scan check when they download "their" health program to show you a bunch of bogus errors that is supposedly on your computer.  How do I know its bogus?  Simple, I opened up scan program that I purchased and there was not ONE SINGLE error  or red flags on my computer and all the updates were up to date.  Go Figure.

Then after they show you all the bogus errors, they ask if you want them to proceed with fixing the errors and then slap you with a price you have to pay for their service.  After I told them that I can have the errors taken care of locally and that I just simply want to resolve my outlook mail issue.  The response was, if you take it somewhere, they will mess up your computer, yada yada yada.  At that point, I still insisted to skip this step and just focus on the outlook issue.  Surely this was not a necessary step.

Guess what happens next, he disconnect the chat becuase he simply did not want to talk anymore if I was not going to pay for the service.  Unbelievable.  They take you through all those changes.  I then contacted the chat support again and talked to the same person who connected me to this sorry of an excuse technician to complain that there was nothing mentioned of health scan and paying for errors to be fix when that was never an issue.  Only thing she could say was she apologize for the inconvience and asked was i ready to pay now.

Now, I managed to go back to see if I was to connect with someone else and see how it went based on a different "made up" issue.  To my disbelief, this person did not say anything about a cost until I ask.  The first thing they wanted to do was connect to your computer.  When I ask about cost, they could not give me a price and said that it would depend on the complixity of the issue.  See for yourself....

Julian:  [12:52:08 PM] Welcome to Omnitech support. This is Julian. How may I help you today?Visitor:  [12:52:08 PM] cannot open the microsoft program. 

Julian:  [12:52:31 PM] Please explain the issue in detail so that I can assist you better.    Visitor:  [12:53:07 PM] have microsoft office 2010 and all programs are not opening, so not sure if i need to simply uninstall and reinstall. ive put in the correct key so i know thats not the problem

Julian:  [12:55:53 PM] May I know whether you are facing this issue with the same computer from which you are online with me now?

Visitor:  [12:56:10 PM] yes

Julian:  [12:56:32 PM] May I know whether you have confirmation Email and Product key for the purchase of Microsoft Office 2010?Visitor: 

[12:56:39 PM] yes

Julian:  [12:57:12 PM] Please let me know the product key for Microsoft Office 2010 installed in your computer.

Visitor:  [12:58:12 PM] xxxxx-xxxxx-xxxxx-xxxxx-xxxxx

Julian:  [12:58:31 PM] Thank you for the information. Could you please reconfirm whether you have confirmation Email for the purchase of Microsoft Office 2010 with you now?

Visitor:  [1:01:00 PM] I just have the key, i would have to dig for the email. key is not the issue as it was accepted, it just opening programs

Julian:  [1:02:24 PM] Okay, Before we proceed, please provide me your full name, email address and

phone number for our records so that we can call you back in case if you get disconnected in between the chat session.

Visitor:  [1:03:12 PM] xxxxx, xxxxx@gmail.com xxx-xxx-xxxx

Julian:  [1:03:31 PM] Thank you for the information.  I need to access your computer remotely so that I can assist you better. May I go ahead?

Visitor:  [1:05:53 PM] what all do you have to do?

Julian:  [1:07:06 PM] I'll access your computer remotely to diagnose the issue in your computer and provide you the exact cause and solution.Shall I go ahead and access your computer remotely?

Visitor:  [1:07:32 PM] is there a cost for this

Julian:  [1:07:54 PM] I would like to inform you that there is no charge to diagnose the issue

in your computer; however we have a charge to go ahead and fix the issue

in your computer.

Visitor:  [1:08:04 PM] and that is?

Julian:  [1:08:37 PM] The cost depends on the complexity of issue, I'll be able to let you know

the cost only after diagnosing the issue in your computer. Shall we proceed with remote access?Visitor:  [1:08:59 PM] thanks

(I disconnected the chat)

It is clear that the ultimate goal is for them to access your computer.  Not at any point earlier in the conversation do they discuss with you the basic cost, give you details or anything.  They will dupe you to access your computer, claim they need to do a health check, show you crazy amount of bogus errors from their program and then say you got to pay regardless of the original problem you first spoke of which are 99% of the time minor and simple.

Garbage!  I do not recommend anyone doing any business with this company.  

This report was posted on Ripoff Report on 01/13/2013 02:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/OMNITECH/internet/OMNITECH-TECH-SUPPORT-PRO-Omni-tech-only-there-to-up-sellnot-to-solve-problem-Internet-996182. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

As always, we are here to assist people who truly need our experienced technician’s help regarding their any software related-issues at any time, day or night.

AUTHOR: Omnitech Support - ()

As these allegations are posted anonymously, unfortunately we are not in a position to offer any comments as to what actually transpired. Generally, we access the customer’s computer using a standard and respected remote access tool which is needed to allow us to be able to check any issue in detail and to work on the customer’s computer so as to fix the issue. Our process is very transparent and the customer can monitor every step performed by our technician. If they wish, they can immediately terminate the remote access.
 
The way the process works, is that when a customer comes to us with an issue, we’ll run a free diagnosis to help uncover the root of the problem. Some issues are obvious, such a help being needed in setting up a home network, but in others, the diagnosis may uncover registry errors or malicious software. We cannot create any “bogus” errors, as we are using a respected 3rd-party diagnostic tool.  Obviously, we are a fee-based solution to our customer’s needs. As is clearly mentioned on our website, we offer annual and half-yearly System Assurance plans, which offer great value. If a customer doesn’t want a subscription plan, they can elect to purchase, one-time fix or single issue support, which are very affordably priced. However, one-time fix price always depends on the complexity of the issue, as the necessary time to fix different issues can vary.  To think we can quote an exact price, before diagnosis, is simply not logical.
 
As always, we are here to assist people who truly need our experienced technician’s help regarding their any software related-issues at any time, day or night. Our professionalism and policies are why we have earned and maintained an A+ rating with the Better Business Bureau. This complaint is missing key facts and it is one that sounds like it is from a competitor who cannot match our pricing, professionalism and service.

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