- Report: #111884
Report - Rebuttal - Arbitrate
Complaint Review: ONE WEB DIRECT BILL
ONE WEB DIRECT BILLPO BOX 10428 BEDFORD, New Hampshire U.S.A.
ONE WEB DIRECT BILL HOW TO REPORT FRAUDULENT BILLING AND DISPUTE BILLING BEDFORD - DO NOT PAY! New Hampshire
*Consumer Suggestion: Update on the National one telecom modem dialer con
*Consumer Suggestion: National one telecom, working their way across America, one fake bill at a time!
First call the Federal Trade Commission at (877) 382-4357. Work your way through the menu until you get to complaint section for 900 number and pay-per call services.
After dialing the number above select 4,5,1,1 this should get you right to the appropriate department. You may be on hold for 5-10 minutes. Have you bill in front of you as you will be asked for some information from it.
Also be ready to take down a file number they will give you so future contacts can reference this initial complaint. They will ask you for an email address so they can send you information on disputing bills and protecting yourself from future scams.
TAKE HEART: This is not the first company to do this. The FTC and other agencies went after another company named Alyon. Read more at this website: http://www.atg.wa.gov/releases/rel_alyon_053003.html
The next step is to call the New Hampshire Bureau of Consumer Protection. That number is (603) 271-3641. This call is to simply put another angry consumer on their radar screen.
They will tell you to write a letter to them at: Hampshire Bureau of Consumer Protection 33 Capitol Street Concord, NH 03301 .
This letter should simply state that you have never knowingly used the online foreign service(s) described on their bill and charges incurred were due to a malicious computer program covertly installed on your computer, causing the modem to dial a telephone number.
Also send them a copy of the bill (both sides of all pages) you received. Then finally do the same with your own state consumer protection agency. I am confident this company will be shut down if enough people complain.
CAPE MAY, New Jersey
This report was posted on Ripoff Report on 10/07/2004 09:01 AM and is a permanent record located here: http://www.ripoffreport.com/r/ONE-WEB-DIRECT-BILL/BEDFORD-New-Hampshire-03110/ONE-WEB-DIRECT-BILL-HOW-TO-REPORT-FRAUDULENT-BILLING-AND-DISPUTE-BILLING-BEDFORD-DO-NOT-111884. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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