• Report: #210359

Complaint Review: ONLINGO

  • Submitted: Sun, September 10, 2006
  • Updated: Thu, September 14, 2006

  • Reported By:Great Falls Montana
ONLINGO
P.O. Box 1566 Suisun City, California U.S.A.
  • Phone: 800-949-6880
  • Web:
  • Category: Language

ONLINGO ripoff unsolicited Spanish language course from ONLINGO after cancelling online transaction describing a free language course ripoff Suisun City California

*UPDATE Employee: Unable to locate an account.

*UPDATE Employee: Unable to locate an account.

*UPDATE Employee: Unable to locate an account.

*UPDATE Employee: Unable to locate an account.

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I received an unsolicited Spanish language course in the mail after I CANCELED an online registration for a free course. The materials (2 Audio CD's, interactive CD-ROM, and Learning Guide) arrived via U.S. Postal Service. The material stated that this was a 'FREE 10-day trial period'. While they - ONLINGO - provided a phone number and internet address, they did not provide an Email address and made it impossible to copy the Email I sent to them using their customer service function to my computer.

Once I sent the Email, a screen came up telling me the address to which I could return the materials, but stated that unopened material with a 'return to sender' would not be accepted. So now I've got to PAY to return this unsolicited material for a course I did want and did not request. Whether they will accept the return or not remains to be seen.

This whole mess seems to be just a bit shady. If they do not accept the return and bill me for any materials or services, I will contact a lawyer and see if there is a legal remedy for this patently unethical, deceptive, and dishonest marketing practice. The caveat of 'Buyer Beware' doesn't seem to apply as I never 'Bought' anything. I wonder if the F.C.C. is aware of this company and their practices?

Chagrinned
Great Falls, Montana
U.S.A.

This report was posted on Ripoff Report on 09/10/2006 11:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/ONLINGO/Suisun-City-California-94585/ONLINGO-ripoff-unsolicited-Spanish-language-course-from-ONLINGO-after-cancelling-online-tr-210359. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Unable to locate an account.

AUTHOR: Corri - (U.S.A.)

Hello Chagrinned,

We are unable to locate an account under this name. We only send out our product if an order is placed on our web site requesting that this be sent. We would be happy to assist you further however we need to first locate your account.

The reason that we state that we do not accept packages marked as "Return to Sender" is mainly for your protection. Many times we never receive packages which are returned this way. Customers who mark packages as Returned to Sender do not realize that these packages may never arrive back to us, and then they will be responsible for the charges.

If you have cancelled your subscription with us and returned your free trial, then your account will not be billed. If you would like to verify that your account has been cancelled please feel free to call our Customer Support Department at 800-949-6880, and someone will be happy to assist you.

Regards,
Onlingo Customer Support
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#2 UPDATE Employee

Unable to locate an account.

AUTHOR: Corri - (U.S.A.)

Hello Chagrinned,

We are unable to locate an account under this name. We only send out our product if an order is placed on our web site requesting that this be sent. We would be happy to assist you further however we need to first locate your account.

The reason that we state that we do not accept packages marked as "Return to Sender" is mainly for your protection. Many times we never receive packages which are returned this way. Customers who mark packages as Returned to Sender do not realize that these packages may never arrive back to us, and then they will be responsible for the charges.

If you have cancelled your subscription with us and returned your free trial, then your account will not be billed. If you would like to verify that your account has been cancelled please feel free to call our Customer Support Department at 800-949-6880, and someone will be happy to assist you.

Regards,
Onlingo Customer Support
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#3 UPDATE Employee

Unable to locate an account.

AUTHOR: Corri - (U.S.A.)

Hello Chagrinned,

We are unable to locate an account under this name. We only send out our product if an order is placed on our web site requesting that this be sent. We would be happy to assist you further however we need to first locate your account.

The reason that we state that we do not accept packages marked as "Return to Sender" is mainly for your protection. Many times we never receive packages which are returned this way. Customers who mark packages as Returned to Sender do not realize that these packages may never arrive back to us, and then they will be responsible for the charges.

If you have cancelled your subscription with us and returned your free trial, then your account will not be billed. If you would like to verify that your account has been cancelled please feel free to call our Customer Support Department at 800-949-6880, and someone will be happy to assist you.

Regards,
Onlingo Customer Support
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#4 UPDATE Employee

Unable to locate an account.

AUTHOR: Corri - (U.S.A.)

Hello Chagrinned,

We are unable to locate an account under this name. We only send out our product if an order is placed on our web site requesting that this be sent. We would be happy to assist you further however we need to first locate your account.

The reason that we state that we do not accept packages marked as "Return to Sender" is mainly for your protection. Many times we never receive packages which are returned this way. Customers who mark packages as Returned to Sender do not realize that these packages may never arrive back to us, and then they will be responsible for the charges.

If you have cancelled your subscription with us and returned your free trial, then your account will not be billed. If you would like to verify that your account has been cancelled please feel free to call our Customer Support Department at 800-949-6880, and someone will be happy to assist you.

Regards,
Onlingo Customer Support
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