ONREBATE REBATE DENIAL Miami Florida

On 8/7/07 I submitted a rebate request to ONREBATE.COM. After several months had passed, I realized that I had not heard from ONREBATE. After doing some searching I found my paperwork that had my tracking number on it. I proceeded to the ONREBATE.COM website and entered my tracking number only to find that my claim had been denied. Reading the document it said that my claim was denied because I had not put the UPC bar in the package and it also stated that an email had been sent to me noting such.

Well, first thing I did not receive an email, for if I had it would not have taken so long to approach ONREBATE. I proceed to call ONREBATE and talked to someone there that was pretty firm about me not getting my rebate - they also noted that an email was sent to me of which I had 30 days to resubmit. However since my 30 days were long past, it was now to late to get my rebate. I told the person that I did not receive any emails from ONREBATE. Again I was told I would not be able to get my rebate.

I asked to talk to the supervisor, after much going back and forwarded I provided them with my work number looking forwarded to a return call. However I never heard from anyone. After further review of the documents that I sent, I will admit that I sent something else that I thought was the code and not the UPC. Oops my bad! However, if I had been sent an email as they had said I would have at least had the opportunity to resubmit my documents!

Mr. wilson
MEDINA, Ohio
U.S.A.