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  • Report: #203817

Complaint Review: ONREBATE.com & Tigerdirect

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  • Submitted: Mon, July 31, 2006
  • Updated: Wed, December 20, 2006

  • Reported By:lancasater Pennsylvania
ONREBATE.com & Tigerdirect
3rd Floor, 120 E Palmetto Park Rd, Boca Raton, Fla 33432 Boca Raton, Florida U.S.A.

ONREBATE.com Tigerdirect Company has not given rebates in a timely fashion or not at all Boca Raton Florida

*Author of original report: It is NOV 06 and finally... tiger direct has....

*Consumer Comment: well--they finally--after numerous emails and calls came thru BUT___GET THIS!

*Author of original report: Aug 06 and still waiting on Apr/May 06 rebate

*Author of original report: Aug 06 and still waiting on Apr/May 06 rebate

*Author of original report: Aug 06 and still waiting on Apr/May 06 rebate

*UPDATE Employee: Rebate Timeframe

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Hello
This company is supposedly a processing company for rebates from manufacturers
They work in close tandem with Tiger Direct who promotes items by using rebates as an incentive to promote specific products on top of the items people actually want to buy

However,
I am waiting on rebates that were properly filled out and processed for months and one from nearly one year ago
It is nearly July 31, 2006 and I still havent recieved my rebates that were submitted and processed in early May and supposed to have been sent to me..
I also had one that was processed--Jan or Feb of 06 and havent seen or heard a thing to this day

They even accepted it as processed and since it has gone so long they have removed it from their queue of rebate
listings they keep for customers and it no longer exists in their system Perhaps it could be a mail error but I have had problems with slowness of processing from this company on nearly every rebate they processed for me from any company!

There is NO customer service number except one which merely repeats the same litany that one can get off the site to apply for it in the first place
...simply--the process on how to apply for your rebate thru touch tones and automated recordings--no real person to talk to or help with any real problem and forget emailing
You get a form letter on how to apply for your rebate and a statement saying your rebate was "processed"

They answer all emails with merely another redundant form on how to apply for your rebate even if you have already been approved for it and it seems to just be a stalling tactic that leads to frustration to the buyer

This company is just holding people's money
for long periods of time and using that tactic- I suspect so users submit to their "FASTER rebate service" which takes a large CHUNK of your rebate just so you get your rebate in a reasonable amount of time

Otherwise, they hold each subsequent rebate for a longer period of time--in my case anyway---and Im sure are earning interest on my money and yours!

Tiger Direct is currently using this rebate scheme to
promote some sort of substandard problematic firewall software (as per customer reports and reviews and my comparisons-see link)

http://help.lockergnome.com/security/Computer-Associates-Trust-EZ-Antivirus-Blew-Today-ftopict1942.html

and to get the good deals you MUST buy it along with whatever product you actually want and use the "rebate" on the software to get the deal that originally should be promoted on the item you want and
NOT as a slap-dash promotion bundle to force you to buy something you dont want and use it as the excuse for the rebate

If they want to offer thier own company rebate they should just do and allow people can hold them to it and not some "third party"!

I might add that Tiger Direct no longer has a method to 'guarantee' their rebate fulfillment either as they once had advertised on their site or if they-per chance- do they certainly do not make it easily available and do not promote it as they once did
Gee...I wonder why?
Too many people simply not "giving up"
on their rebate and demanding the rebate guarantee?
I suspect they work out the % of people who give-up on a rebate before using it to set and promote a LOW price which is ONLY low when the rebate is factored in as most of their special 'deals' are astericked rebate deals on their site

They have lost my confidence and business for the last several months--perhaps forever-- and I prefer to use a company that sells goods for the lowest price and not as a promotion to push some 'goods that you dont want or desire and then not even pay the rebate or pay it in a timely fashion

I have found as long as you order and get a MANUFACTURERS rebate with the item you ORIGNALLY wanted- it seems to come--in time....

BUT, if you order an item and it requires you to buy some sort of other item as a bundle you do not want but are forced to buy just to get the rebate it takes forever or never comes
A tip!
If your manufacturer or seller uses onrebate to process your rebate
consider the actual cost of the item as the price you may have to pay as
it will take several months-at BEST- to get the rebate, in a best case scenario.

Thank you
Ben

Ben
lancasater, Pennsylvania
U.S.A.

Click here to read other Rip Off Reports on Tiger Direct

This report was posted on Ripoff Report on 07/31/2006 04:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/ONREBATEcom-Tigerdirect/Boca-Raton-Florida-33432/ONREBATEcom-Tigerdirect-Company-has-not-given-rebates-in-a-timely-fashion-or-not-at-all-B-203817. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
0Author 6Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

It is NOV 06 and finally... tiger direct has....

AUTHOR: B - (U.S.A.)

....Nov 06...

they FINALLY acknowledged check I sent for product was EARLY and the item paid for long ago

paid for two of three rebates

The one from a year ago+ is still OPEN and unpaid
---

what a hassle
DONT ever go with tiger-direct and one of their bogus rebate deals

Thank you!
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#2 Consumer Comment

well--they finally--after numerous emails and calls came thru BUT___GET THIS!

AUTHOR: B - (U.S.A.)

Yep
It's 2nd week of sept and emailing and calling--- I finally got my rebate but guess what they are doing to me now!

I suppose it is 'payback for this ripoff report but I PAID my laptop off EARLY on a split payment deal on my credit card by using a check

I EVEN called and got full authorization to do so and put the necessary info in with the check

NOW they demanding I pay for the unit again as my credit card co wisely wont pay the extra payments I already gave tiger direct
Thank you credit card company!

SO, they sent me a collection notice paper and I immediately called them and the man there -a JOSE U.--said yes, he remembers me asking how to pay the unit off with a check but he cant find the check
...........so I am liable for their mistake or inability to find the cashed check!
Dont they keep books?

WTF
I even have the date the check cleared and the check number and the account but that's not enough for them

How can I fight this outfit????????????????

I will never again order a thing from them no matter how tempting their ads look
they dont send rebates without a hassle and then they come in 5-6 months--if they come at all

***Im still waiting on one from last year that was approved and it is now sept of 06!***

Now Im fighting a bogus collection notice on a unit I already paid for and they tried to collect after the unit was fully paid for by check thru my credit card company
If I was to try something like that it would be
FRAUD!

....watch out for these characters--they are ether one confused lot or purposefully nefarious
There can no other explanation as they screw up so often and with such regularity
Needless to say I havent ordered a damned thing
since way back in Apr or May
I refuse to reward ineptitude or dishonesty--whichever it is

And.......
either way they are bad news
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#3 Author of original report

Aug 06 and still waiting on Apr/May 06 rebate

AUTHOR: B - (U.S.A.)

It's now into August 06....
You guessed it
Just another form letter saying my rebate was processed--same as all the rest that came since early May

avoid tiger direct and onrebate unless it is a straight no-nonsense bottom-line sale
I avoid them altogether out of principle
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#4 Author of original report

Aug 06 and still waiting on Apr/May 06 rebate

AUTHOR: B - (U.S.A.)

It's now into August 06....
You guessed it
Just another form letter saying my rebate was processed--same as all the rest that came since early May

avoid tiger direct and onrebate unless it is a straight no-nonsense bottom-line sale
I avoid them altogether out of principle
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#5 Author of original report

Aug 06 and still waiting on Apr/May 06 rebate

AUTHOR: B - (U.S.A.)

It's now into August 06....
You guessed it
Just another form letter saying my rebate was processed--same as all the rest that came since early May

avoid tiger direct and onrebate unless it is a straight no-nonsense bottom-line sale
I avoid them altogether out of principle
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#6 UPDATE Employee

Rebate Timeframe

AUTHOR: Nadina - (U.S.A.)

Dear Ben,

Rebates usually all rebate centers take up to 12 weeks to process rebate unless the rebate are instant.

We do offer the expedite service should you wish to pay a fee but note that this service is completely optional.

Please send me an email to nadina.urdaneta@onrebate.com and I will gladly look into these rebates work with you towards a satisfactory solution.
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