• Report: #974234

Complaint Review: OPEN CART.COM

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  • Submitted: Tue, November 27, 2012
  • Updated: Wed, November 28, 2012

  • Reported By: D. Lawson — burlington Ontario Canada
OPEN CART.COM
Unit 16, 26/F, Tuen Mun Central Square, 22 Hoi Win Internet United States of America

OPEN CART.COM opencart Open Cart.Com is a bunch of theifs Tuen Mun, Internet

*REBUTTAL Owner of company: Buyer does not get the hint!

*Author of original report: more lies from opencart.com

*REBUTTAL Owner of company: Buyer does not get the hint!

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Watch out for Daniel Kerr at opencart.com hes rude and is a thief

If you have a account with them beware

If you ever open a paypal claim against them they will take everything you ever bought and wont give it back even if paypal doesent favor in your side

I bought over $600 of stuff from opencart.com and opened a dispute for a open cart extension that didint work

Once i opened a paypay dispute on opencart.com they banned my account and took everything i had ever bought

This is totally unbelivebale, That opencart.com can get away with stealing from people

This guy Daniel Kerr is a total jerk thats running opencart.com

Why would they not take away the product in dispute but no they take away everything from you

I wouldnt buy anything at opencart.com they are scammers take your money and take your opencart.com products away

Beware dont open a paypal claim or opencart.com will steal all your stuff and youll be out all your money

Daniel Kerr and Opencart Limited a THIEVES

This report was posted on Ripoff Report on 11/27/2012 06:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/OPEN-CARTCOM/internet/OPEN-CARTCOM-opencart-Open-CartCom-is-a-bunch-of-theifs-Tuen-Mun-Internet-974234. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 2Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Buyer does not get the hint!

AUTHOR: OpenCart - (Hong Kong)

"Unfortunately you have decided to ask for support or a refund via the paypal dispute system. > > This means you are now banned until the dispute is dropped and you have sent us an email us asking for your ban to be lifted. > >"

this was only after you opened your 2nd account after your first one was banned and you started another dispute.

very simple way of solving this. don't buy from us. if you feel ripped off you should pay some one to write a shopping cart from scratch. should take about 2 years and cost you hundreds of thousands of USD.

I don't know any store that would continue to sell to some one who starts dispute for all there past purchases.
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#2 Author of original report

more lies from opencart.com

AUTHOR: opencart - (Canada)

Here is the true email below

I also never opened 6 PayPal claims also this guy took other accounts I use for other people's sites ( paid items ) he thinks he can do what ever he wants I also didnt try to buy 4 more items only 1

He took away all my products one I opened the Paypal claim and didnt even try to deal with it just escalate to paypay

I Paid All this money to opencart.com for all the products Daniel Kerr took away

No Refunds of any kind and all purchases taken away

here is the email that he lied about where it came from not where he says

give Me my stuff back I bought you thief

if I don't have it today

ill deal with you in a unpleasant manner

Today my stuff or my money back you f*king crook

Today

Sent from my iPhone 4

On 2012-11-27, at 12:13 AM, "Daniel Kerr" wrote:

stop buying from me you clown. adding you to the spam list.

On Tue, Nov 27, 2012 at 12:01 PM, D Lawson wrote: when are you giving me my stuff back that I bought and paid for from your site

you have no right to take people's stuff

if you don't give it back then refund me for all the items you took I bought

On 2012-11-26, at 11:03 AM, "Daniel Kerr" wrote:

you already downloaded them. i don;t know if your using them. you already got 4 of the 6 extension you bought refunded.

On Mon, Nov 26, 2012 at 11:36 PM, D Lawson wrote: you have to give me the stuff I bought

Dave

Sent from my iPhone 4

On 2012-11-26, at 10:29 AM, "Daniel Kerr" wrote:

your banned!

On Mon, Nov 26, 2012 at 10:34 PM, D Lawson wrote: hi

ok I want all the stuff back that I bought off your site all extensions that you cancelled

thanks Dave

Sent from my iPhone 4

On 2012-11-24, at 11:07 PM, "OpenCart" wrote:

> Hi dave, > > Unfortunately you have decided to ask for support or a refund via the paypal dispute system. > > This means you are now banned until the dispute is dropped and you have sent us an email us asking for your ban to be lifted. > > PayPal's dispute system is very slow and only a limited number of OpenCart staff have access to it. This means we can not give support via the dispute system and takes time away from developing new opencart features and providing support to others. > > There are 3 ways to ask for support on the OpenCart web site: > > 1. Search the OpenCart forum using the extension name. > 2. Contacting the developer of the extension (Normal they include an email in the install instructions). > 3. Using the contact us link at the top of opencart web site. > > For refunds you should also use the contact us link at the top of opencart web site. > > Remember to include information such as Order ID, Username, Web site URL and any error messages related to your problem. > > Best Regards > OpenCart Team
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#3 REBUTTAL Owner of company

Buyer does not get the hint!

AUTHOR: OpenCart - (Hong Kong)

I receive this email from dlawson@losspreventionservices.ca

"give Me my  stuff back I bought you thief 
if I don't have it today
ill deal with you in a unpleasant manner
Today my stuff or my money back you f*king crook
Today"

I have not stolen anything from this guy. He bought a 200 USD extension from my site and stated a dispute in paypal. I escalated the dispute and payal decided in my favor as the goods he bought have been sold 1000's of times without any complaints. The developer also offers excellent support.

so then he starts a dispute on on the last 6 purchases claiming they don't work so I blocked his account .

Paypal decided in my favor again. he has since tried to purchase from me 4 more times. 1 time yesterday 28/11/2012. he has not received the download from yesterday and i have refunded his purchase. today i received the above message.

Buyer has had access to all his download purchases for over a month before being blocked. In this time he has had plenty of time to download and use on a web site. 

I don't know when this guy will get the message to stop trying to buy from me. he has options to use different software.

This guy seems to have his fingers in a lots of different web sites.

E-Mails he has used so far are:

dlawson@losspreventionservices.ca
it@lpsmail.ca
davelawson29@live.com
johnnytwofingers2@hotmail.com
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