• Report: #631137

Complaint Review: OPW

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  • Submitted: Thu, August 12, 2010
  • Updated: Thu, August 12, 2010

  • Reported By: Leah — Phoenix Arizona United States of America
OPW
Phoenix, Arizona United States of America

OPW DSW Waters RIP Off Phoenix, Arizona

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I have had Opremium Water for quite some time. I started with them in Mesa and then moved to Phoenix. When I first signed up I got unlimited water for $45 a month. Was told that if I kept my contract for a year the water cooler was mine. Once I moved I started having all kinds of problems. They never delivered my water. And told me that I was only allowed 4 bottles a month. I had to call every month for delivery. They then started charging my account a couple of times a month. And proceeded to tell me that I was behind in my payments..which were automatically taken from my account. When I finally called to cancel my service I was treated with rude customer service..was told they were going scheduled to pick up my stuff anyway. The very next month they charged my account again. I had to go to my bank and have them reverse the charges. Bank told me they have that problem ALL of the time with that company. Within a couple of weeks of having the charges reversed I was sent a letter stating that I owe them close to $500...and if I returned the equipment my amount owed would be $86. Explain to me how I owe them $500 if the equipment is mine?

This report was posted on Ripoff Report on 08/12/2010 05:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/OPW/Phoenix-Arizona-85027/OPW-DSW-Waters-RIP-Off-Phoenix-Arizona-631137. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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