• Report: #1075958

Complaint Review: OSS Media

  • Submitted: Wed, August 14, 2013
  • Updated: Wed, August 14, 2013

  • Reported By: dojerp — Punta Gorda Florida
OSS Media
525 Winton Rd. North, Rochester New York, 14609 , Select State/Province USA

OSS Media James MatthewsHead Business DevelopmentSushant (Project Analyst) Unethical business practices, provides guarantees that they do not stand behind, unauthorized credit card charges Rochester New York

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I contracted with OSS Media and after providing them a very specific Request For Proposal and going through the details, they delivered a broken web page. Their project manager appears well spoken but has no handle on managing projects. They lure you with a satifaction guarantee.  Their developers are in India and so is their project manager so don;t be fooled by their US address. That is for a single sales guy.

The application page they delivered had fields that needed to be entered but they didn't allow for field to be eneterd in.  The order of the questions was out of order. They put idiot descriptives next to each required field, for example if an email address was required then there would be an (*) then to the right of the entry box they  put enter your email address and this went on throughout the form.  There were no quality or integrity checks,s o the form didn't work, yet they said they finished their work. [continued below]....

.....  What these people do is just poor coding and try to get you to pay for more hours. Then they always have you wait one or two days to speak with you to get clarification.  All of sudden they had difficulty understanding email communications or calling back.  They tried to refund any difference of hours not used after their site and they said they have a full money back guarantee.  I disputed the charge to get my money back after they sent an email that will honor the full refund.

Then they wait and recharge your credit again without your knowledge.  I advise against using these people if you wish to avoid delayed project timelines, poor coding and quality of work, and unauthorized charges as well as false commitments to satisfaction guarantees.  

This report was posted on Ripoff Report on 08/14/2013 09:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/OSS-Media/Select-StateProvince/OSS-Media-James-MatthewsHead-Business-DevelopmentSushant-Project-Analyst-Unethical-busi-1075958. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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