• Report: #612408

Complaint Review: OVERSTOCK.COM

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  • Submitted: Wed, June 09, 2010
  • Updated: Sat, June 26, 2010

  • Reported By: Jeni — Rosemead California U.S.A.
OVERSTOCK.COM
Nationwide United States of America

OVERSTOCK.COM Ripped Mattress Internet, Nationwide

*Author of original report: Contact

*UPDATE Employee: Definition of a Rip Off

*Author of original report: Does not honor full refund or shipping charges

REBUTTAL BOX | Respond to this Report!

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I would not recommend this site. The product are cheaply made. Once you take the mattress out the box, the seam of the fabric started to ripped. We should of known better and took this mattress out right away. I really wanted to get this for my toddler that is transitioning into a big bed. I happened to missed the 30 days by a couple days. Talking less than a week! Which is a bummer- now we are stuck with a ripped mattress. Because they will not paid for the shipping charges and only give up to 80% refund. Which you might not be entitled to everything. So far from everyone complaint, they have been getting less than half of their returned back due to restocking adjustment and plus they will still charged you for the shipping when you have paid for the shipping yourself. So why are we paying twice for shipping. Does not make any sense. They are bunch of scam and return policy sucks. Most places would allow you at least 60-90 days return! SO either way, your stuck putting out so many cash for shipping twice (from yourself and they will charge you for it too) and not even get the whole 80% refund OR keep this poorly made mattress. BE aware- anything you buy here at Overstock- if you need to return anything- make sure return it before 30 days so you can get free shipping and full refund. They are so sneaky too because you have to get it back to the warehouse before either 30 or 45 days. Actually, this is my first product and last product I would buy from here. Buyers beware! Crappy products. The customer service lied to me and told me if I had a picture they would give me back my partial refund since it is pass the deadline. They lied again and said I need to returned the item and would not replace my item and told me to reorder from this people. Like I would give another penny to them.

I would like to add that most product they will not give you a full refund back due to a odor, having a hair in the product. They will find any excuses to not give you back your money. DO not waste your money and time on purchasing anything from Overstock.com And due to restocking adjustment they will even lower your refund.

This report was posted on Ripoff Report on 06/09/2010 09:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/OVERSTOCKCOM/nationwide/OVERSTOCKCOM-Ripped-Mattress-Internet-Nationwide-612408. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Contact

AUTHOR: Jeni - (U.S.A.)

SUBMITTED: Saturday, June 26, 2010

Overstock has contacted me to make things right. Will give them a second chance.
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#2 UPDATE Employee

Definition of a Rip Off

AUTHOR: Tysic - (United States of America)

SUBMITTED: Monday, June 14, 2010

My rebuttal is short and simple and it is as follows:


If you purchase an item from a web site, you automatically agree to follow it's procedures.  Now, if a company holds you to these polocies and procedures it's not called a rip off, it's called ignorance on your part.  Take responsibility for your own actions, and don't complain when a company doesn't make exceptions to policy simply becuase you want them to.

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#3 Author of original report

Does not honor full refund or shipping charges

AUTHOR: Jeni - (U.S.A.)

SUBMITTED: Thursday, June 10, 2010

BE aware- anything you buy here at Overstock- if you need to return anything, you will not get your money back. I found out that even though you do make it before the 30 days, you will still be responsible and charge you shipping fee. It has to be an error on their part instead of you being unsatisfactory with the product. And they would not give me back my full refund due to the fact that I opened the box. Rip off! What kind of company would not let you return things you do not want??

Customer Reviewers need to stop false advertising at OVERSTOCK.com.
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