- Report: #1040122
Report - Rebuttal - Arbitrate
Complaint Review: Oak Hill Enterprises
Oak Hill Enterprises1242 Oak Hill Rd Ulster, PA 18850 Internet United States of America
Oak Hill Enterprises Oak Hill Ventures Horrible Customer Service!!! Internet
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Jon Unruh is HORRIBLE to deal with, I will NEVER purchase anything from Oak Hill again!!! I paid $15 to have an item shipped to me. When the mailman delivered it, he said the postage paid was $5.86 SHORT, so I had to pay $5.86 or send it back, I figured I would pay it and get reimbursed (I figured it would be no problem). Jon ONLY used $5.44 (of my $15 shipping fee) to ship my item.
I told Jon what had happened and he WOULD NOT reimburse me the $5.86 that I had to pay ON TOP of the $15 he originally charged me.
When I explained to him that he only paid $5.44 of $15 to ship the item to me, I asked him what happened to the remaining $9.56 that I paid him. Jon had no response. I told him that I wanted to talk to the owner. Jon hung up on me. I called back 10 times, each time, Jon hung up on me. I told him that I would keep calling back until I talked to the owner or got reimbursed for the $5.86. At that point (2 hours and 10+ calls to Jon), he finally agreed to reimburse me.
2 days later, my card was reimbursed for $5.50 NOT $5.86. Now I know that 36 cents is not a lot of money, but this is the type of person and manager that Jon Unruh is!!!
Dealing with Jon is a JOKE, and he just lost a repeat customer over $5.86!!!
This report was posted on Ripoff Report on 04/02/2013 04:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Oak-Hill-Enterprises/internet/Oak-Hill-Enterprises-Oak-Hill-Ventures-Horrible-Customer-Service-Internet-1040122. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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