I don't want to waste time telling what happened to me but want to warn you all against moving brokers, the modus of the moveing brokers weather it is budget vanlines or nationwide is a loophole in the rule book.
these guys never tell you that they are only brokers even if they mention it in their quote most of us don't understand the difference between movers and these brokers and fall in the trap.(according to rules they are supposed to tell you)
Actaully their service is to provide you a space in the truck with some moving company which relays on the empty space of someone else who reserved the total truck, in the quote there would be no mention of the actual mover or any agreement by the actaul mover.(this quote is no way respected by the actual mover since it is not agreed between you and the actual mover you cant dispute with them, if you do so you should be willing to postpone your move for at least a week they would never mention this)
In reality these moveing brokers can never keep their promises because unlike a reservation in a airline this is not seat with fixed space,so when actual mover shows up who is more loyal to the first guy for whom he had direct contract and cant deny any space for the first guy you become the victim. the mover simply says he cant take the table you were promised to move, or a mattress they claim they cant move, quote a higher prize etc etc, when you contest they would simply say you can choose not to move, ok you are thinking you have the contract the truck would say they have no contract with you and you should talk to budgetvanlines, and budgetvanlines simpley wouldnot pickup the phone at this point your electricity is shutoff your kids crying your landlord wants the keys no new mover would come immediately and you are paying for the rental car you got to move your kids/pets etc you have no choice but to sign the bill of landing which is the actual contract between you and the mover so you have no way to contest the earlier quote gieven by the broker with the mover since you agreed the bill of landing.
they charge you 175$ for giveing you a 1800 number without any guarantees, neither time date or furniture they carry.
"they lure you with a cheep quote with all the things you want and a non-refundable deposit since they know all that they are agreeing is not valid anyways".
by the time the truck shows up you must have already stopped electricity packed everything, rented car loaded everything, and ready to go, so you have no choice but to sign what ever the truck guy says and throw your furniture which wouldnot fit in the truck.
if you argue they are seasoned at that they have 20 complaints they manged to esacpe with this argument.
they would say they are mear brokers and they provided you the service, and advice you to contact the truck company for any discripencies.
the truck company simply says they have no contract with you and what ever the budget vanlines agreed is none of their business and they did what ever is given in the bill of landing.
when you say budgetvanlines didnot provide the service they would do a u turn and say they acted agent and the moveing company moved you stuff.
the actual service they are supposed to provide is the one mentioned in the quote they should match the quote given to you with a mover who would agree to do that, but they cheat but they would not acknowledge that.
you can move to court but for what?? 175$
i am planning on a class action law suit soon.