Ocean County Distributors 1 year and counting. Called every fews days for 11 months after 1 month of no goods. ripoff Toms River, New Jersey

Ocean County Distributors is the sole distributor of the Yaffa Block product for Yaffa Inc. It is said on Ocean County Distributors voice mail as well as when I called Yaffa Inc. Note: This is not talking bad about Yaffa Inc or the Yaffa Blocks because they are good products, this report is about the distributor of the product to individuals.

March 23rd 2006, I ordered 2 sets of Yaffa Blocks online from the sole distributor of the Yaffa Block, Ocean County Distributors, to have shipped to my house. After a few 1 week I never noticed a charge on my card even though I got an invoice. So I called and was informed about a problem on their site. So we did the order again. My card was charged and I waited.

4 weeks later no product. So I made my first call. He said they had shippped and would be there soon. So I waited another week. No yaffa blocks from Ocean County Distributors. So for 3 months I would call about twice a week and get all sorts of excuses and false promises about shipments being made etc. He even told me that they were already on their way through UPS. So I asked for a tracking number and he would always promise me that he would have shipping email or call me with it. But Ocean County Distributors never sent the number because it was never shipped.

Note: during my 6 months of calling them they changed their phone #, and durning the 6 months of my wife calling they changed it again.

At 3 months my calling became every 2 days to check on the order and shipments with again no product. By this time I had them change my order to whatever they had avaliable. I am a very easy going person and gave the the benefit every time. After one call 5 months now of the man (same man as always, or maybe someone who sounded identical to his raspy voice), he accuses me of trying to cheat them out of product because he has sent it at least twice, but he never gave me a confirmation number. He told me UPS has record of me recieving it.

So after calling him I called UPS and the guy was nice enough to look up the records for my house around the time periods Ocean County Distributors said they sent it and no packages were ever sent. Now when I confronted them about this he acknowledged that they had indeed never sent it because they never had the type I ordered in stock even though ever call I was told "we are waiting on yaffa inc to send them to us" or "your shipment is coming in next week" So I called yaffa inc on this, very nice people and they said that Ocean county picks up product from them all the time. I actually filed a complaint with them too.

Finally at 6 months I called on weekend and actually got the owner who was on a trip and took the company cell phone to use. He promised they would send an extra set of blocks. And sure enough after 2 weeks more of hounding the normal phone guy twice a week our yaffa blocks came in. Well at least our yaffa parts came in. The boxes where cut man made boxes taped together with major holes. Out of the 12 peices 7 were broken and 3 more pretty badly chipped leaving us with less than 1 set of good blocks.

At this point I was just happy to get something blocks. My wife was ticked called them up and for 6 months she played the same game of false promises or replacements. Shoot they stopped answering the phone when she called twice a week. They then asked here to start corisponding by email but they would never respond.

During all this they opened up a guest book on their site and got many bad complants from others with the same issue. The guest book has since been taken down. One lady, a school teacher, had ordered some for her class room because she loved yaffa block and Ocean County Distributors is the only place you can get them. She like myself never recieved her blocks for her children and was not as lucky as I on getting them to answer their phone.

In March 2007 my wife informed them if they did not ship us our blocks we would report them to everything we could find to tell the world to stay clear. She was told they would ship us our blocks next week. Now 3 months later I am posting.

Ocean County Distributors is a rip off do not use them.

Rusty
FLW, Missouri
U.S.A.