A date was set to pick up the cargo and the company was advised that my wife was out of town and making a special trip to have the items picked up and conduct some legal affairs. She had a limited time that the cargo could be picked up. A few hours before the scheduled pick up, Sal, from the company notified us that they could not appear. They stated that they had an incident arise that prevented them from appearing. They were told ahead of time that the deadline was critical and must be met. They stated they would make a special trip the next day at a time designated by us. They were late for that.
They were advised ahead of time that some items may be there that we had not remembered since it was a move involving a decedents estate. They were told that there may be a small couch (settee). Sal stated that there would be no extra charge. Upon their arrival, there were 9 extra liquor sized boxes and one settee not accounted for. The entire shipment was stored in an 8x10 storage shelter that included all the items we notified them of and the few noted that were extra.. They arrived and stated that there was going to be an additional charge that amounted to approximately 30% more than they quoted. The area they stated caused the increase was supposedly due to square footage. The items added to the shipment were the one small settee and the 9 liquor sized boxes. They increased the charge by over $400. The driver was late arriving and at the end of his loading, demanded a tip of at least 10 percent which would have amounted to approximately $300. My wife was there alone and carried very little cash due to being a woman, alone and out of town. They said she could put it on a credit card. She did not. They also stated that the additional amount had to be paid before the cargo could be shipped. We did not.
I demanded a written or email statement from the owner, who reported his name as Ely, which turned out to be a nick name. He refused to send a written or email statement.
After several phone calls and complaints, the company reduced the charge by $75.
When the furniture was delivered, the delivering company had not been advised of the $75 reduction. They refused to unload the furniture without full payment. After several phone calls, the matter was resolved and the furniture unloaded.