- Report: #887769
Report - Rebuttal - Arbitrate
Complaint Review: Ocean Moving and Storage
Ocean Moving and Storage2810 South Park Road Internet United States of America
Ocean Moving and Storage Over Charged at the last moment and was unreliable for pick up Internet, Internet
*Consumer Comment: Solicitation of Cash Tips by Drivers
*UPDATE Employee: Totally untrue we do not ever ask for tips!!
*Author of original report: Completion of Move
*UPDATE Employee: Missouri complaint
*Author of original report: Clarification
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They were advised ahead of time that some items may be there that we had not remembered since it was a move involving a decedents estate. They were told that there may be a small couch (settee). Sal stated that there would be no extra charge. Upon their arrival, there were 9 extra liquor sized boxes and one settee not accounted for. The entire shipment was stored in an 8x10 storage shelter that included all the items we notified them of and the few noted that were extra.. They arrived and stated that there was going to be an additional charge that amounted to approximately 30% more than they quoted. The area they stated caused the increase was supposedly due to square footage. The items added to the shipment were the one small settee and the 9 liquor sized boxes. They increased the charge by over $400. The driver was late arriving and at the end of his loading, demanded a tip of at least 10 percent which would have amounted to approximately $300. My wife was there alone and carried very little cash due to being a woman, alone and out of town. They said she could put it on a credit card. She did not. They also stated that the additional amount had to be paid before the cargo could be shipped. We did not.
I demanded a written or email statement from the owner, who reported his name as Ely, which turned out to be a nick name. He refused to send a written or email statement.
After several phone calls and complaints, the company reduced the charge by $75.
When the furniture was delivered, the delivering company had not been advised of the $75 reduction. They refused to unload the furniture without full payment. After several phone calls, the matter was resolved and the furniture unloaded.
This report was posted on Ripoff Report on 05/24/2012 04:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ocean-Moving-and-Storage/internet/Ocean-Moving-and-Storage-Over-Charged-at-the-last-moment-and-was-unreliable-for-pick-up-I-887769. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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