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  • Report: #737786

Complaint Review: Ocean Reef Electronics

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  • Submitted: Tue, June 07, 2011
  • Updated: Tue, June 07, 2011

  • Reported By: Greg S — New York New York United States of America
Ocean Reef Electronics
Orlando, Florida United States of America

Ocean Reef Electronics beware of "refurbished" I-pods, because one arrived defective and the other only worked 2 months Orlando, Florida

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Only two months after I bought this I-pod, it started having problems and now it's completely dead.  I contacted Ocean Reef Electronics (I bought it through Amazon) and they said that they only will accept returns for 30 days after purchase.  This I-pod was a more expensive replacement I-pod that I purchased from them because the other one CAME defective.  It is really unfair that after paying $100 the I-pod only works for a couple of months.  "AJ" (the Supervisor I spoke to at Ocean Reef Electronics) kept repeating that he could understand why I was "frustrated" but said it was a "for-profit company" and that they would not make any exceptions.  He said if he made an exception for me he would have to  make exceptions for "everyone else" but then said that almost all of the people who have bought these refurbished I-pods have no trouble with them, so I don't understand why he mentioned he would "have to make exceptions for everybody."  30 days is way too short for a refurbished, and in this case defective, I-pod.  "AJ", along with a woman who answered the phone several times when I tried to get information about the company, refused to give me the name of anyone else I could take my case to.  The last time I called I asked if the number I was calling was in Nashville and they said "we're not at liberty to give out that information."  I agree with the other filer on this site about Ocean Reef:  shame on them AND Amazon for treating customers this way.

This report was posted on Ripoff Report on 06/07/2011 09:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ocean-Reef-Electronics/Orlando-Florida-/Ocean-Reef-Electronics-beware-of-refurbished-I-pods-because-one-arrived-defective-and-737786. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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