- Report: #1145133
Report - Rebuttal - Arbitrate
Complaint Review: Oceania Cruises Inc
Oceania Cruises Inc8300 NW 33 rd Street Miami, Florida USA
Oceania Cruises Inc Do not plan intimate dinners when cruising with Oceania Miami Florida
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45 days before sailing on the Oceania Insignia for a 10-day cruise, we are unable to book a table for two in any of the restaurants on any evening between 7 PM and 8 PM.
The only options offered to us by Gina, Customer Service Supervisor, is to share a table or to dine at 9 PM on either the first or last nights.
Certainly this is not what we expected from a mid-ship intimate experience.
Oceania in their advertising compares itself to other cruiselines. We have cruised on those cruiselines and Oceania certainly fails to meet basic customer-satisfaction expectations.
We will update this report after the cruise to share how we were able or unable to fight our way through Oceania's inflexible policies and get a few intimate dinners!
This report was posted on Ripoff Report on 05/08/2014 01:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/Oceania-Cruises-Inc/Miami-Florida-33122/Oceania-Cruises-Inc-Do-not-plan-intimate-dinners-when-cruising-with-Oceania-Miami-Florida-1145133. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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