- Report: #1078197
Report - Rebuttal - Arbitrate
Complaint Review: Ocwen
Ocwen1661 WORTHINGTON RD, STE 100 West Palm Beach, Florida USA
Ocwen Ocwen Financial CorporationOcwen Loan Servicing LLC thieves crooks liars impossible to deal with West Palm Beach Florida
*Consumer Comment: ANGIE H,
*Consumer Suggestion: Ocwen has an "F" Rating with the BBB and a Consumer Alert
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When Ocwen took over our loan from Litton Loan Servicing in about November of 2012 we were current on all our payments. They added a "previous prior servicing fee" to our account in the amount of $1047.00
When contacting them, we can only talk to people in India. You can barely understand them and they won't let you talk. They are constantly interrupting as you try to explain a situation or ask a question.
We have sent extra money in to go towards the principle of our account and they always apply it to this previous prior servicing fee, even though I clearly indicate it is for the principle only.
When they took our loan we didn't have any fees on our account according to any monthly statements sent out by Litton Loan Servicing. When we ask them what the previous prior servicing fee is for they say it is from when we had a chapter 13. But Litton did not have it listed, it is like they just added the fees.
We had also tried for a loan modefication with Litton. Had sent in everything on the very long list. But then when Ocwen took over, conveniently they had none of the papers we had submitted for the loan modification. We had to resend all the information, only to be denied any help.
Also, we have sent papers asking them to verify a list of things, sent it certified, but they never replied with any information about our questions. They merely acknowledged they had received them, and said it would be 60 days for a reply, which we never got.
Ocwen also puts your check in a "lock box" so you can never view it again after sending it in, so I had to start scanning a copy of the check. When you google Ocwen, all you see is how terrible they are. As far as we are concerned they are a bunch of crooks!
This report was posted on Ripoff Report on 08/22/2013 02:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ocwen-/West-Palm-Beach-Florida-33409/Ocwen-Ocwen-Financial-CorporationOcwen-Loan-Servicing-LLC-thieves-crooks-liars-impossibl-1078197. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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