In January of 2009 we received a letter stating that we could do a loan modification for our current loan which we were a little behind in due to injury on the job. There is 2 proposed modification agreements that came with instructions that I was to sign, and send new down payment on or before January 25Th 2009.
The modifications for each loan came separately. First one came in and was faxed out January 22ND 2009 @3:11pm. Received the second one in the mail on the following day (23rd) it was signed and faxed at 3:10pm. According to the proposed agreements they were both to be signed, faxed and returned before January 25Th, initial new down payment included. The new down payments were moneygram on January 12Th, 2009.
We have had several documented phone calls with Ocwen staff, each department didn't know what the other department was doing. On January 27Th 2009 one of the phone calls I had, I spoke to a gentleman named Sham who said my down payment wasn't enough and had to send another $88.90. It was moneygram that same day @ 1:33pm.
On February 19Th 2009, was contacted again by Sham who stated he did not receive one of our proposed modification agreements. It was re faxed on February 19Th 2009 @ 12:22 pm. After I re-faxed I called Sham directly to confirm receipt of said document. At which time he inquired when I would be able to send said down payment. I stated it was send on January 12Th 2009 @ 10:38 am. At that time he stated though the money grams were marked "Attn Sham @ Loan Mod Dept" it went to another department and was applied to my rears. He proceed to ask what other monies I could send, I stated "I sent everything according to our agreement and that is all they are going to get."
On February 24Th 2009 Spoke to Sham again, he would make sure that the monies would be applied to down payment and according to his computer screen everything looked ok regarding our said agreement. He also asked if I was able to send in the first new monthly payment in March according to said agreement? I stated, "Yes". After I spoke to Sham I went and bought 2 money orders for the new payments...I sent them in on March 3rd 2009.
On March 30Th 2009 a gentlemen named Brian from the Foreclosure Department, stated that we were in jeopardy of being foreclosed on. I proceed to explain my dealings and on going lone modification situation. He stated I should re-contact the loan modification department and see what is going on. So I contacted Ocwen again and spoke to Koran (a man name), I asked why was I getting phone calls regarding foreclosure when I was doing every thing according to my new loan modification agreement? He stated it takes at least 2 billing cycles for all paperwork to catch up to each department. He also stated that after the 2ND payment I should be receiving new monthly statements not showing rears and with new amount per agreement.
On April 8Th 2009 the second payment was sent in according to agreement. Ocwen deposited the small loan payment but returned the big loan payment with a letter stated it was insufficient for cover rears.
In closing, dealing with this company has been one big headache! After having all these documented conversations with this company to no avail to resolve this matter, I have not sent any further payment as of April 2009 due to not trusting this system. We have even taken this matter to our Governor Doc Hastings on June 11, 2009. Even though this office was for putting into action the "Predatory Lending Laws", they could not get involved due to it being a private legal matter...what a crock of crap!
Thank you for your time,
Is there any help out there...?
West Richland, Washington