- Report: #442825
Report - Rebuttal - Arbitrate
Complaint Review: Ocwen Financial Corp.
Ocwen Financial Corp.12650 Ingenuity Dr Orlando, Florida U.S.A.
Ocwen Loan Servicing, Ocwen Financial Corp. Misleading Opt-Out Form Orlando Florida
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The instructions read: "Please indicate your choice and mail this form.." Note the use of the singular "choice," rather than "choices." Now, read on.
After providing your loan or account information, there are two check-boxes with the following verbiage:
( ) Choice#1: I DO NOT want my personal information shared among parties that are not affiliated with Ocwen, except as required or permitted by law.
( ) Choice #2: I DO NOT want my personal information shared with parties affiliated with Ocwen, except as otherwise required or permitted by law.
Which CHOICE would you make? The RIGHT answer is BOTH. But wait, it clearly says in the instructions "Please indicate your choice..." It does not read, "choices?" You must assume from the instructions that you have to choose just one. WRONG.
On page 2 or the 3 page letter, near the bottom, the choices are repeated, expect in this case in the area where 99% of customers would not read to, there is an additional line that reads, "You may select any or all of the above options on the attached Election Form." Unless you read every word of this small-type set letter and form you would never guess that you have the right to choose to restrict BOTH "affiliated" AND "not affiliated" parties.
You have to read it all, then you have to mail it back to keep them from selling your name to telemarketers and others.
This report was posted on Ripoff Report on 04/11/2009 09:45 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ocwen-Financial-Corp/Orlando-Florida-32826/Ocwen-Loan-Servicing-Ocwen-Financial-Corp-Misleading-Opt-Out-Form-Orlando-Florida-442825. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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