- Report: #10993
Report - Rebuttal - Arbitrate
Complaint Review: Ocwen Financial Corp/Ocwen Federal Bank
Ocwen Financial Corp/Ocwen Federal Bank1665 Palm Beach Lakes Blvd #407 West Palm Beach, Florida U.S.A.
Ocwen Financial Co WORST Customer Service *REBUTTAL
*0: By my calculation the day of your complaint was only 6 business days
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When I asked for the number to the building that contains the documents so I could call them myself, I was told, "they don't have phones there." The title company we are using has told us they have never seen such an inept group of people working with mortgages. I call everyday and ask to speak to a supervisor and once I actually get a person, I am told they will "email the other building and find out what the problem is."
I have been promised that someone would call me back with the answer. Everyday they promise to call me back. I have yet to have anyone call me or answer my email. I have filed complaints the the Florida Banking Commission, the Florida Atty General and the West Palm Beach branch of the BBB. I cannot believe the lack of quality and service from them.
By the way, we still don't have the payoff information. When I review some of the rebuttals from staff members at Ocwen at this web site, I am amazed at the lack of basic skills they show. Half of the responses are not even spelled correctly! No wonder they can't locate a phone in their own office.
This report was posted on Ripoff Report on 01/08/2002 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ocwen-Financial-CorpOcwen-Federal-Bank/West-Palm-Beach-Florida-33401/Ocwen-Financial-Co-WORST-Customer-Service-REBUTTAL-10993. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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