• Report: #82481

Complaint Review: Ocwen Financial

  • Submitted: Mon, March 01, 2004
  • Updated: Fri, January 16, 2009

  • Reported By:Casselton North Dakota
Ocwen Financial
1675 Palm Beach Lakes Blvd. West Palm Beach, Florida U.S.A.

Ocwen Financial Let's do something about it! ripoff West Palm Beach Florida

*Consumer Comment: Comment

*Consumer Comment: post by Cyd from Phoenix, AZ message for Marlene

*Consumer Comment: post by Cyd from Phoenix, AZ message for Marlene

*Consumer Suggestion: Join the Kweku Hanson vs. Ocwen Federal Bank class action

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Ocwen Financial started servicing our loan on 6/19/2003. Our insurance company gave us a "non-renewal" notice in July, so we had to get new insurance. When my wife called Ocwen to let them know that our escrowed insurance funds would be payable to a new insurance company, the Escrow Dept. told my wife that Ocwen did not escrow funds for hazard insurance and that the company would not release funds for anything other than county taxes. Then the letter writing campaign began. I was able to get Ocwen to "include" our insurance premiums to our escrow account, even though (I have since spoken to several people in the insurance and escrow departments who have assured me that their files indicate that insurance AND taxes were being escrowed from 6/19/2003)I faxed the company the information neccessary to prove that Ocwen was obligated to do that from the date the company began servicing our mortgage. In several conversations with the good people at Ocwen, none have been able to tell me why I was being charged $2500.00 for a county tax obligation of $1600.00 (which would violate the RESPA)and adamantly denied the possibility that I had my insurance funds in that account(not paying those funds is a breach of our mortgage contract).

But wait, it gets better.
Ocwen did a "short year" escrow analysis and decided that the company needed a "cushion" in our escrow account. By that time my wife and I had paid more than half of our insurance on our own. One of the representatives at Ocwen told me that they HAD TO have that cushion amount because it was required by FEDERAL LAW under the RESPA. Something smelled a little fishy, so I decided to do some checking. Guess what? She lied!

So, on and on it has gone. Nobody taking responsibility. The company is making reports on my credit file while it is still researching my "qualified written requests" (a clear violation of the RESPA).
But wait, it gets even better.

I'm self-employed as a carpenter. Winter is not my best time of the year. I recently contacted Ocwen to take advantage of the company's "forbearance program". Daniel Magroo informed me that I would have to make a payment of "one month plus 15%" before Ocwen would even consider such a thing. So, I paid it. A couple of days passed before I got a call from the Performing Collections department. When I explained to the representative that I had sent in a payment to qualify me for the program she told me that I needed to give the company detailed financial information BEFORE sending that payment. Nobody told me that. Nobody asked me any questions.

I've been a little leery about sending all my information towards the lawsuit. Mostly because I really want to take Ocwen to court in my own state and being part of a class action suit would exclude me from any further actions. After more research I may be able to find a way of admitting my evidence at trial without harming my chances back here, but, in the meantime...

Why don't all of us avail ourselves of the services of the United States Government. You can file a complaint online with the U.S. Postal Service at usps.gov. With the Office of the Comptroller of the Currency at occ.treas.gov. The Federal Trade Commision at ftc.gov. And also with the Department of Justice on their toll-free CORPORATE FRAUD HOTLINE- 888-622-0117, an agent will be standing by to take your call from 9 AM-5 PM Eastern time Monday through Friday.

Last but not least, the next time you send correspondence to Ocwen send it certified mail. Make sure that you add to the letter" Any and all conversations between me and any employee, representative or agent of Ocwen Financial, or any affiliate or subsidiary thereof, will be recorded". Then buy a recorder. You can get a decent one to hook up to your phone at Radio-Shack for about $50.00 complete.

If anyone has any other ideas let me know.

Jeffrey
Casselton, North Dakota
U.S.A.

Click here to read other Rip Off Reports on OCWEN Federal Bank Financial Services

This report was posted on Ripoff Report on 03/01/2004 11:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ocwen-Financial/West-Palm-Beach-Florida-33401/Ocwen-Financial-Lets-do-something-about-it-ripoff-West-Palm-Beach-Florida-82481. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Comment

AUTHOR: Jon - (U.S.A.)


I agree,

Ocwen needs to be taken to court and/or shut down. Too many mis-handlings, in-accurate information from different agents, overall the company and customer service rates a negative zero. Everyone who knows about or heard of Ocwen, has had an un-comfortable experience w/ this company and nothing good to say.....
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#2 Consumer Comment

post by Cyd from Phoenix, AZ message for Marlene

AUTHOR: Diane - (U.S.A.)

I just noticed a post from Cyd about Ocwen and some old papers relative to a Hud Program referred to Ferrell.



It is obvious this poor soul lost his home to Ocwen some time ago. But the hatred lives on and he has proof positive.



Attaching his post: please contact him this may be able to help the victims of Ocwen, Litton Loan, Fairbanks and others out there.



Rebuttal Consumer Comment

Submitted: 3/7/2004 8:34:00 AM Modified: 3/7/2004 2:18:11 PM



Found all papers!!!



Hey you guys!!



I don't know if you all will remember me but exactly a year ago I lost my home of 18 years to Ocwen. Marlene, I was the one that asked you if I should chain myself to my front porch when the constable came for media attention. I have been going thru my 2 storage sheds and have found almost every one of my papers, documents with dates and times and my journal with even the employees names I talked too. I also have every one of the faxes (copies) that I sent to the OTS along with notes and times and names since 1996 when my loan was bought by Ocwen. As a matter of fact, I even have a copy of my original contract that Ms. Nunez had me sign in order to participate in the "Ferrell(?)" program. (This was that 3 year HUD program for people in trouble and behind with their payments) In this document it states clearly that if and when this loan is bought by someone else they are to honor HUD's contract. I submitted my sworn affidavit about a year ago with proof of every house and tax payments, but now I have found the rest. I had weird vibes about this company and HUD too for that matter way back!

Let me know if these will help us....
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#3 Consumer Comment

post by Cyd from Phoenix, AZ message for Marlene

AUTHOR: Diane - (U.S.A.)

I just noticed a post from Cyd about Ocwen and some old papers relative to a Hud Program referred to Ferrell.



It is obvious this poor soul lost his home to Ocwen some time ago. But the hatred lives on and he has proof positive.



Attaching his post: please contact him this may be able to help the victims of Ocwen, Litton Loan, Fairbanks and others out there.



Rebuttal Consumer Comment

Submitted: 3/7/2004 8:34:00 AM Modified: 3/7/2004 2:18:11 PM



Found all papers!!!



Hey you guys!!



I don't know if you all will remember me but exactly a year ago I lost my home of 18 years to Ocwen. Marlene, I was the one that asked you if I should chain myself to my front porch when the constable came for media attention. I have been going thru my 2 storage sheds and have found almost every one of my papers, documents with dates and times and my journal with even the employees names I talked too. I also have every one of the faxes (copies) that I sent to the OTS along with notes and times and names since 1996 when my loan was bought by Ocwen. As a matter of fact, I even have a copy of my original contract that Ms. Nunez had me sign in order to participate in the "Ferrell(?)" program. (This was that 3 year HUD program for people in trouble and behind with their payments) In this document it states clearly that if and when this loan is bought by someone else they are to honor HUD's contract. I submitted my sworn affidavit about a year ago with proof of every house and tax payments, but now I have found the rest. I had weird vibes about this company and HUD too for that matter way back!

Let me know if these will help us....
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#4 Consumer Suggestion

Join the Kweku Hanson vs. Ocwen Federal Bank class action

AUTHOR: Marlene - (U.S.A.)

Dear Jeffrey,



Recording calls is not legal in most states. Anyway, Ocwen representatives will never be able to satisfy your questions because they have been purposely trained to hide and lie. Not too much informations is available to them, either. Their major role is "distraction" and being a "target for borrowers anger".



Realize that us, as borrowers, are not Ocwen's customers. Ocwen customers ar the lenders and the investors. We are their "fruits". They take all the money they can from us, all our rights and the time of our life for their fraudulent enrichment. Too often, they also take our health away from us, and of course, our loved ones.



Never believe that you can get real results by talking to Ocwen's people over the phone. They can be nasty or very "nice", according to their convenience. Their convenience is always our harm.



It's mandatory to do all you talk about related to the complaints to the different institutions and to Certified Mail, etc. Make sure to document every step and every thing. BUT DO NOT MAKE THE MISTAKE OF BELIEVING WHAT OCWEN TELLS YOU OVER THE PHONE.



Ocwen letters are also generic (if you receive them), and full of lies. They are to be kept as proof of their ilegal behavior. They break all kinds of law. They laugh at RESPA, TILA, FCRA, etc. OCWEM IS A DEMON.



All of this is sad; but believe me: I have been there. Most of us have been there.



Going to a lawyers to file a private suit does not look very good. Ocwen buys most lawyers (and Insurance people, and brokers, and lenders, and hoever is up for sale and money can buy). Their objective is your homelessness.



Most lawyers have callouses, lie to you, and fresly sell you out when you don't expect it (they are very expensive too and you need your hard earned dollars for a true defense)



What do you think Ocwnen's legal departments is composed of? Lawyers. Who are the main ones handling your Insurance, Taxes, Title, closing, etc.? Lawyers.



There are some honorable exceptions to this sad reality.



The truth is: the priest, the physician, and the lawyer, are individuals that need to have, besides intelligence and education, higher morals and a genuine love for their human fellows, since their help is very needed when we are facing the biggest tribulations of life.



Believe me, I have been there. I am surrounded by lawyers and I only trust, in this matter, a lawyer who lives in CT, very far and away from my city, Miami. His name is: Sir Kweku Hanson.



My faith for Kweku Hanson is substantiated for his integrity and for his evident love of justice and higher valus (he is one of those rare lawyers, you know).



Kweku Hanson fights that Ocwen Hell company every day of his life and carries on his back a very heavy burden: the fear for his life, the concern for the safety of his own family, and also, his compassion for the little frail lady, for the elderly couple that worked all their entire life to see how all the fruits of their labor are NADA because of Ocwen's perverse deeds, for the single parent that has two jobs, for the children that see their childhood broken by that evil Ocwen, for the family turned apart, for the lost health due to unemployment and stress.



Hanson does not ask anything from you (only your Affidavit), and he wants exactly what you want, what I want, what we all want: OCWEN OUT OF OUR LIVES, UNABLE TO HURT ANY MORE FAMILIES EVER AGAIN.



Kweku Hansons ideals go beyond the money we all justly deserve. His mission is a prophilactic one. He wants THE DEATH OF OCWEN as an institution, to protect our children and their future from those corporate criminals.



Join the class action sue. I don't personally know Mr. hanson, and his cultural background is different from mine. Mr. Hanson and I have only one point in common: We are both victims of Ocwen who hate injustices. That's all and enough.



Every thing else is good to try. But don't place all your eggs in the same basket.



I am very well known in the White House: I have filed complaints in all departments related to this Ocwen Thief at all levels, city, state, and national. Don't forget Ocwen buys institutions. Why do you think this institutions are indolent and turn their back to us? Believe me, OCC, DOJ, FTC, HUD, etc. will no feel so bad if you find yourself suddenly homeless. Sometime, in a sad and distant future, they might suddenly "discover" how bad Ocwen is. Then, they will issue a warm public statement, ask Ocwen to pay a fine (a few cents for them), and allow the company to keep their Abuse Business to continue, undisturbed, without any need to admit guilt.



You can try both; the class action joining the "Hanson vs. Ocwen" case, and also, the FILING of an INDIVIDUAL civil case against Ocwen. You can certainly do both.



There are other places, educate yourself on this matter as much as you can. Regardless of your possible higher education, this robbery is a new subject in its initial stages and we are the scientists doing all the empirical work to show the world that our theory is not just a theory, but the CRUELEST REALITY.



Contact NACA, and there are other institutions that you can trust to refinace your home. By reading the different victim's forums you can find information about those institutions. One of those (I don't remember which one) returned a check Ocwen sent to it, uncashed. You see: Ocwen tried to buy them too.



You have to attack all flanks. Do not attack only one side of this company because it is a real monster, and you are to give all you are and have for the roof of your loved ones.



Take heart, my dear felow human, and do what I am asking you to do. Take no offense because of these words. My family is no better than yours, my children are not more deserving than yours, and my life is not more important than yours. I am not better than you.
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