- Report: #1083053
Report - Rebuttal - Arbitrate
Complaint Review: Ocwen Loan Servicing
Ocwen Loan Servicing1661 Worthington Road Suite 100 West Palm Beach, Florida USA
Ocwen Loan Servicing Mortgage Company West Palm Beach Florida
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My mortgage had been obtained thru GMAC & I have been paying the monthly payments without incident for 9yrs. Four years ago, I did a loan modification with GMAc for a lower rate & have continued payments without incident. Two months agoI received news that GMAC was going to give my mortgage to Ocwen. I have been making my usual monthly payments to Ocwen, the same payment amount we have been making to GMAC since remortgaging 4 years ago. Now I receive a notice from Ocwen that states my mortgage payments are now around $200 a month more.
I called, trying to find out why the change in payments, as our insurance & taxes have not gone up at all. Their representative could not give me any satisfactory answers, first claiming that our insurance or taxes must have gone up, then stating that this was the payment we had been making prior to them taking over the mortgage.
I called back again & asked why all this misinformation on their part. The representative insisted that their information was correct & that I must be mistaken as to when I first got & redid my mortgage, along with how much I have been paying. I demanded to speak with a supervisor, which the representative claimed that it would be a 45 minute wait. I told him that wasn't acceptable. When pressed repeatedly for the location of their offices, the representative hemmed & hawed for quite a while before finally stating that the head office was located in the Idaho & the call center in the Phillipines.
Not receiving any satisfactory assistance from these people, I then went online to research them. After seeing how many complaints & lawsuits have been started against them, one a class action suit settled out of Court in Connecticut in 2002, I have decided to contact my realtor, sell my home & stop this scam from collecting any money from me unjustly. I'm going to continue to make my original payment amount that I was making with GMAC until it sells.
This report was posted on Ripoff Report on 09/09/2013 03:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ocwen-Loan-Servicing/West-Palm-Beach-Florida-33409/Ocwen-Loan-Servicing-Mortgage-Company-West-Palm-Beach-Florida-1083053. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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