- Report: #1053896
Report - Rebuttal - Arbitrate
Complaint Review: Ocwen Loan Servicing
Ocwen Loan ServicingWest Palm Beach, Florida USA
Ocwen Loan Servicing Sent my home to foreclosure without notifying me first, even though I had made my payments West Palm Beach Florida
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I was two months behind on my mortgage so at the beginning of the following month I sent a check for 3 months in order to catch up. Two weeks went by and my check hadn't been cashed. I received papers from an attorney that my house was being foreclosed on.
I called Ocwen to find out if they received my check and why I got foreclosure papers. They told me that they couldn't accept my personal check since I was more than 2 months behind on my payments. They said they needed a certified or cashier's check to cover the payments. I asked them if they sent me a letter telling me this and they said they only make an internal note of it and don't send letters to the homeowner.
I told them that i could send them a cashier's check the following day and asked if they would return my personal check. They said they didn't do that either; they just shred the personal check. I told them that I wasn't going to send a certified check unless they promised to send me back my personal check. I spent over an hour on the phone with them. They gave me a phone number that they said I would need to call if I wanted my personal check back.
The very next day, I got another call from Ocwen informing me that I was behind on my payments. Before the rep could finish, I told her she needed to check her computer and see if there were notes in there that I had spoken to someone for over an hour just a day earlier. After yelling at her for 15 minutes, she finally acknowledged that there were notes and she apologized for calling me.
The following week I got another call from them. I had tracked my certified check and found that they did receive it. I asked the person who called if they did receive it. He said yes they did. I asked him why he eas calling and he asked when I was going to send my next payment even though it isn't due for two more weeks. i told him they would receive it in plenty of time. The very next day, they called again...I didn't answer the phone.
This report was posted on Ripoff Report on 05/25/2013 06:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ocwen-Loan-Servicing/West-Palm-Beach-Florida/Ocwen-Loan-Servicing-Sent-my-home-to-foreclosure-without-notifying-me-first-even-though-1053896. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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