- Report: #1153316
Report - Rebuttal - Arbitrate
Complaint Review: Ocwen Mortgage Company
Ocwen Mortgage CompanyInternet USA
Ocwen Mortgage Company Customer Service reps are Puppets India Internet
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Tried to contact OCwen loan servicer. Wanted to know if I was authorized to speak to rep. Home owner died and wife had no access to speak to Ocwen but daughter did. Asked to speak to supervisor - canned response "my supervisor will give you the same information I'm giving you".
Finally got supervisor - told them daughter not on loan, not on will, not on deed and if she gained the "authorized 3rd party rep designation" through a Power of Attorney, that POA died with the home owner died. I asked to speak with legal dept but was told the Legal Dept does not accept calls.
I asksed to have Legal Dept call me back but they said Legal Dept does not accept calls. I asked to speak with supervisor's supervisor and was told again "you will get the same response I gave you" and "Your'e already speaking to a supervisor" I asked if she was the person in charge at OCWEN and she finally admitted that her supervisor was a manger. I asked to speak with a manager and was told I could, and will get the call back in 24 hours.
OCWEN, I was told, is an "International" company with office sin India, Uruguan and Florida as well as other countries. There's no way you'll talk to them unless you have money to pay.
Good luck and if anyone has success in speaking to someone other than a supervisor, pass it on to me!!
This report was posted on Ripoff Report on 06/09/2014 12:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ocwen-Mortgage-Company/internet/Ocwen-Mortgage-Company-Customer-Service-reps-are-Puppets-India-Internet-1153316. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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