- Report: #1058019
Report - Rebuttal - Arbitrate
Complaint Review: Ocwen
OcwenPO BOX 780, Waterloo, IA 50704 Waterloo, Iowa USA
Ocwen Lies ... lies and more lies they keep increasing our monthly payment. Waterloo Iowa
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We were transfered from Homeward Residentail (aka American Mortgage, and a few other names etc) in March to start with Ocwen in April. Fannie Mae contacted us since Ocwen claimed we were two months behind in our payments. (we were not; we were up to date) So while talking with Fannie Mae we were sent a package to try to get caught up on the late payments". We had explained to Fannie Mae about what was going on and they offered to help and even sent Ocwen emails to help us out.
Ocwen took it upon themselves to change our Homeowners (and pay it) to put us into escrow. They also said they can do whatever they want since we wanted a re-modification on our loan. The whole point in getting a modification is to lower you payments. However when they called us they told my spouse that they would remove the Insurance from the escrow. (they never said they had already sent a check to our insurance company) but claim that the law states we must have taxes and insurance in escrow. (however they can not give me the number of this law)
A few days ago they called and told my spouse that the modification was approved and that the amount we would have to pay was almost three hundred dollars more than we are currently paying. Once again they told my spouse that the insurance could be removed from the ESCROW account. Lies all Lies. Then after they had called my spouse with this total Fannie Mae called us back while talking with them we once again told them what was going on. Fannie Mae apologized to us for the mistake that was made since OCWEN told them we were two months behind. FAnnie Mae then sent another email to OCWEN closing out the file for a modification loan. Of course Ocwen claimed they never got this. (more lies)
When I called today to make sure the payments I made had been applied I was told that it was being held until the modification loan papers were recieved back to them. (so this will put us behind because they are holding it)
I asked what law number states that they have to have an escrow for taxes and homeowners insurance. I was told in the loan papers that we should be receiving that item number 13 states this. (still not what I asked for--- what Law states this???) Does anyone know.
Ocwen thinks right now that we should pay almost 500 more than our current amount due because we have to have an escrow. I have checked this out with several Mortgage companies and legally and they say this is not true. (more lies from OCWEN)
Is there anything we can legally do to stop them from constantly increasing our monthly payments???? we are Pissed Off.
This report was posted on Ripoff Report on 06/10/2013 03:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ocwen/Waterloo-Iowa-50704/Ocwen-Lies-lies-and-more-lies-they-keep-increasing-our-monthly-payment-Waterloo-Iow-1058019. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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