I have been working in odesk for two years. I had the unfortunate mishap of complaining to their customer service and their Odesk Marketplace of my recent buyer (also known as my employer) and some of my co-workers making fun of my ethnicity and my being a disabled person other than having a hair lip.
Before oDesk permanently suspended my account, my rating was a 4.62 or 5 stars and I still had 3 pending projects plus my clients have stayed with me for more than six months. This new client that I have complained to both odesk's customer service and marketplace was just less than a month ago.
If I could draw your attention to their odesk marketplace regulations, it bespeaks of two things: guaranteed protection from harassment of any form whether it be sexually or otherwise.
When I complained about the buyer's behavior, what happened was that Customer Service referred my case to their Marketplace and I was asked to submit my evidences from pictures (JPEG/PNG) to chat transcripts of any form if available. I have done all of that.
While awaiting the result of the investigation, without warning, odesk suddenly suspended my account permanently!
I was the victim and the complaining party and this is what they do to complainants.
This horrible story just tells you that odesk is biased if you will complain about American Employers and Filipino Co-Workers. I am a Malasian Christian working from home because of my condition but this does not mean I am not useful nor am I a dependent.
Odesk told me that my suspension was permanent and I cannot anymore complain and they would never respond to my emails any more.
They claim to have warned me of a past misconduct that I was never aware of nor I did but there was absolutely none and now my account has been permanently suspended.
In finality, their email, it is their prerogative not to reply inspite of the fact that I have a pending complaint lodged against my buyer since I am no longer considered to be a member of odesk.
Beware! If you are a disabled person, not an indian, not a filipino, then please do not apply at odesk.
Aside from their mostly filipino customer service people having very poor comprehension and grammar, they would rather side with the Americans because they think they are Americans too totally forgetting their beautiful culture.
A very sad situation that ODESK refuses to rectify.
-odesk provider victim-