- Report: #964774
Report - Rebuttal - Arbitrate
Complaint Review: Off Lease Only REVIEW: Off Lease Only customer satisfaction commitment, no hidden fees, Florida's Largest Volume Dealer over 40,000 happy customers, over 1500 pre-owned cars to choose from
Off Lease Only REVIEW: Off Lease Only customer satisfaction commitment, no hidden fees, Florida's Largest Volume Dealer over 40,000 happy customers, over 1500 pre-owned cars to choose from3531 Lake Worth Rd / 5580 NW 145th Street Lake Worth, Miami, Florida United States of America
Off Lease Only REVIEW: Off Lease Only customer satisfaction commitment, no hidden fees, Florida's Largest Volume Dealer over 40,000 happy customers, over 1500 pre-owned cars to choose from, most still under factory warranty, thousands below what other dealers charge. Customers fly in from all over the country to take advantage of the savings that customers can only find at Off Lease Only. Extremely low prices, over 1,000 cars per month are sold. Family owned and operated established 15 years ago for the sole purpose of changing the way car dealers do business. NO mark up like other car dealers. Prices clearly marked online and on the lot so customers feel the level of transparency. Clean titles, free Carfax report. Ripoff Report Verified locations in Palm Beach
Off Lease Only joins Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.
Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business Verified By Ripoff Report.
When a company or individual joins the Rip-off Report Corporate Advocacy Program, they must make a commitment to us in writing to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Rip-off Report expects that members of our CAP program will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). Making things right can mean lots of different things to different people, but our point is thisby working closely with the company or individual to resolve any disputes, Rip-off Report can track the footprints of customer service to ensure that our CAP members are doing everything they can to treat customers fairly and to increase their customer satisfaction.
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.
By Ripoff Report
Off Lease Only approached Ripoff Report with the intent of wanting to resolve any customer issues and reports posted on Rip-off Report.
As a Part of the Corporate Advocacy Program the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know, the member business wanted to make things right with them, .. whatever it takes to do so. Ripoff Report always monitors these emails to insure the member business does what they agreed to. The people at Off Lease Only did just that.
Off Lease Only has gone through great lengths to make sure they try and resolve any and all customer issues. Off Lease Only has joined the Corporate Advocacy Program because they want customers to know they will resolve any and all customer issues. They never want their customers to feel like they werent taken care off. Off Lease Only will do it's best to ensure that there is always clear communication so as to avoid any misunderstandings and welcomes customers to always reach out to a member of management to discuss any possible issues.
Off Lease Only states it is a part of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program because they love what Ripoff Reports does--shining a light where theres a lack of effort, or where something inappropriate is going on. They feel that the used car sales business needs more of what the Ripoff Report provides. The used car sales business is a business that is heavily regulated, but people still dont get the treatment they deserve throughout the entire process. People still get mislead every single day about automobiles, so if somebody could shine a light on that it levels the playing field, he observed. Mr. Giasullo, When you look at 43,000 cars sold and the very limited amount of complaints this dealership has had, their track record speaks for itself. If a customer has an issue, I would prefer that they come to them first so they can resolve things. If the customer goes to the Better Business Bureau or the DMV it doesnt really help them get their issue resolved. They only way to resolve it would be to talk to someone in authority at Off Lease Only.
Off Lease Only CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS
Off Lease Only is committed to saving its customers money while avoiding the stress usually caused by the car buying experience
We are the logical alternative to car dealerships. We make every effort to listen to what customers have been asking for, they simply want the very best price upfront and in writing without fees or fine print.
WHY OFF LEASE ONLY IS BETTER THAN THEIR COMPETITORS
PRICE! Said one company executive. Dealers have been over-charging customers forever. Off Lease Only refuses to charge a dealer fee even though it would add nearly $1 Million in profit. It's just not fair to customers. Transparency, We are a full disclosure dealership. We have no secrets..... We actually try to expose the old dealer tricks to better protect consumers. We are proud to save our customers an excess of $5.5 Million per month over what dealers charge. This is what people love about Off Lease Only. We rely on our repeat customers sending their friends, families and co-workers to us. It is because of our referrals that we have been able to grow to over 40,000 happy customers! Now with car shoppers have even more inventory and choices to save thousands on their next dream car. Our goal is to make sure each customer has a wonderful experience and saves thousands on their dream car.
Off Lease Only / Statements from the owner.
My name is Mark Fischer and I am the of owner of Off Lease Only. I would like to thank you for taking the time to review my store. I started this business 15 years ago with $5000 and the support of my wife and partner. We said back then that we were going to ignore the trappings of how dealers work and focus on saving people money and change the way people buy cars. We worked our tails off to get to where we are today. While the staff is impressed with how many cars we sell monthly and yearly, we look at how many lives we have touched. Our customers are everyday people that struggle with life's challenges. The money we save our customers allow them to focus on their families. It gives them breathing room. I will continue to supply customers with the ultimate in savings and selection.
ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH .
As stated above, Off Lease Only is committed to 100% customer satisfaction and has made every possible effort to ensure that all customers have a positive experience while at their business.
After speaking with the management at Off Lease Only and emailing anyone who filed a complaint in the past, Rip-off Report is proud to give Off Lease Only a positive Rating. Off Lease Only made efforts to ensure that all customers were satisfied and Mark Fischer assured Rip-off Report that the business has an improved business model that features customer satisfaction as the top priority.
Mark Fischer, the owner of Off Lease Only, stated We carefully consider all customer complaints as constructive criticism and use them as tools to improve our communication. Our customers are the source of our success. It's the customers confidence in the service we provide that has allowed us to grow to the extent that we have. We value our customers above all else, and look forward to continually improving so that their experiences with Off Lease Only remain strong, consistent and positive.
STATED IMPROVEMENTS FROM OFF LEASE ONLY.
We have set up a direct link for customers to get directly to the decision makers if any issues should arise. We promise to listen to all concerns and act accordingly.
We are always willing to take a customer out of a vehicle they are dissatisfied with and trade them into something that will satisfy them and relieve any stress surrounding the transaction.
WHAT TO LOOK OUT FOR IN THIS INDUSTRY
Used car salesmen have had a bad reputation for many reasons. We have provided a buyer beware video on our website that helps customers navigate through the tricks of the trade. We believe in straight forward pricing, No dealer fees, full disclosure. There should be no secrets in this business. Customers are entitled to as much information that is available.
.. Off Lease Only offers customers over 1500 cars to choose from all priced at their lowest possible price. We are committed to saving customers from over-priced dealers. Most of the cars on our website are still covered by the manufacturer's warranty plus Off Lease Only offers an extended warranty on every car we sell to further protect consumers after the sale..
*Any consumer not receiving satisfaction from a member of Rip-off Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at EDitor@ripoffreport.com
This kind of dedication to customer service means that Off Lease Only will do whatever it takes to make sure their customers are properly taken care off.
In the future, if anyone has any complaints or concerns with Off Lease Only, you are invited to contact them directly via email: firstname.lastname@example.org (again, please be sure to cc: EDitor@ripoffreport.com so we can keep track of the companys response and to insure customer satisfaction). You can call Off Lease Only directly at 561-222-2277, and ask for John Giasullo, GM.
As always, Rip-off Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with Off Lease Only or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Rip-off Reports Corporate Advocacy Program.. please contact us. EDitor@ripoffreport.com
..Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.
Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Rip-off Report is chartering in new territory, working to make a change for both consumers and businesses alike.
Consumers can feel safe confident and secure when doing business with Off Lease Only.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,. And about Off Lease Only's Commitment to Excellence and Consumer Satisfaction. ....
Consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
..Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program team..
..by consumers, for consumers
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This report was posted on Ripoff Report on 11/05/2012 12:23 AM and is a permanent record located here: http://www.ripoffreport.com/r/Off-Lease-Only-REVIEW-Off-Lease-Only-customer-satisfaction-commitment-no-hidden-fees-Floridas-Largest-Volume-Dealer-over-40000-happy-customers-over-1500-pre-owned-cars-to-choose-from/Lake-Worth-Miami-Florida-33054/Off-Lease-Only-REVIEW-Off-Lease-Only-customer-satisfaction-commitment-no-hidden-fees-Fl-964774. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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