ED Magedson – Founder
Office Depot Online1082 Mercury Blvd Hampton, Virginia United States of America
At 6 a.m. I went online and successfully ordered a computer featured in both print and online ads. The order went thru and I received a confirmation number.
At approximately 12:30 p.m., I received a call from the Hampton store saying they were not going to ship my computer as they had none. I inquired if they were going to order it - they said no.
I called back and talked to the assistant manager, Mark who told me the ad was only for in store only (this was not in the print or online ad) and that they weren't going to honor my order.
We called back to talk to the store manager, Erin, who said the online was supposed to be "turned off" which it wasn't since they received multiple orders from customers. She said she had to talk to her boss, Don Hissler, but did not take my name or offer to contact me back.
I feel that I did everything right and their computer error is not my fault. I did not go out to purchase a computer as I thought I had already successfully ordered one.
I tried calling their corporate office but got disconnected several times. I will be contacting their corporate headquarters by certified mail with my complaint and simply request that they honor my request. They have runied my planned Christmas gift and I do not feel I should suffer due to their computer "glitch".
Do not trust anything you order from Office Depot as it does not mean anything. And so far, the are not honoring their commitment of the order. Their name does not evidently mean anything to them.
This report was posted on Ripoff Report on 11/27/2009 12:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/Office-Depot-Online/Hampton-Virginia-23666/Office-Depot-Online-Company-will-not-honor-online-order-with-confirmation-number-Hampton-529492. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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