- Report: #316231
Report - Rebuttal - Arbitrate
Complaint Review: Office Depot Performance Protection Plan
Office Depot Performance Protection Planwww.officedepotservices.com Roswell, Georgia U.S.A.
Office Depot Performance Protection Plan refused to honor performance protection plan. key popped off laptop keyboard and they stated that the PPP does not cover "damage" only hardware and the screen. Roswell Georgia
*Consumer Suggestion: Great Experience with Office Depot Protection Plan
*Consumer Suggestion: Just Call the Store
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I contacted the support 866-540-0013 today, March 9th 2008, to request service for this laptop. I was informed by Nigel that this was not covered. The only items covered under this warranty he stated was the "hardware and screen."
I went back and read the Terms and Conditions of my contract and could not find any such language. This was a very expensive extended warrranty. I was advised by the saleman at Office Depot that this covered "everything." Learning through the years to read the fine print, I could find no language that this contract covered the "hardware and screen."
I would NEVER buy another service contract from Office Depot because apparently it is only a money making proposition for them. I would like to know if anyone else has had this experience. I also plan to go into the local store where I purchased the laptop to see if I can get any satisfaction.
This report was posted on Ripoff Report on 03/09/2008 12:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Office-Depot-Performance-Protection-Plan/Roswell-Georgia/Office-Depot-Performance-Protection-Plan-refused-to-honor-performance-protection-plan-ke-316231. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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