• Report: #564532

Complaint Review: Office Depot Performance Protection Plan

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  • Submitted: Thu, February 04, 2010
  • Updated: Fri, June 04, 2010

  • Reported By: Kathie — West Middlesex Pennsylvania U.S.A.
Office Depot Performance Protection Plan
Internet United States of America

Office Depot Performance Protection Plan TOOK MY MONEY FOR EXT WARRANTY BUT WONT FIX LAPTOP-STILL COVERED Internet, Internet

*Consumer Suggestion: They Gotcha

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DO NOT BUY ANYTHING FROM THIS COMPANY!! THEY TAKE YOUR MONEY FOR EXTENDED WARRANTIES AND THEN DO NOT MAKE GOOD FOR THE WARRANTIES. TAKE YOUR MONEY AND RUN RUN RUN TO A MORE BETTER COMPANY!  I BOUGHT AN HP LAPTOP 2YRS AGO AND IT CAME WITH A 1 YR MANUFACTURES WARRANTY AND I PURCHASED ANOTHER 2 YRS THRU OFFICE DEPOT. WHEN THE MOTHERBOARD DIED THEY FIRST SAID THAT I HAD NO WARRANTY, THEN SAID IT EXPIRED. I CAN SEE WHY THEY FILED BANKRUPTCY, THEY SUCK AT CUSTOMER SERVICE. I STILL HAVE 6 MONTHS LEFT ON MY WARRANTY BUT NO FIX OR REPLACEMENT.

This report was posted on Ripoff Report on 02/04/2010 12:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Office-Depot-Performance-Protection-Plan/internet/Office-Depot-Performance-Protection-Plan-TOOK-MY-MONEY-FOR-EXT-WARRANTY-BUT-WONT-FIX-LAPT-564532. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

They Gotcha

AUTHOR: IntheKnow - (USA)

Your "2-year" plan began from Day 1.  Correct?  Therefore you only purchased 1 additional year beyond the mfr.   Many retailers do this - mask (overlap) the first year.

A premium plan ( at a ridiculous price) would've included physical damage in year one.

Without that the only thing you got was power surge protection - which is the functional equivalent of asteroid insurance.

Hopefully you already filed a complaint with your local BBB and your state's Dept of Consumer Affairs.   The masking of the initial year is a deceptive business practice.

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