- Report: #814953
Report - Rebuttal - Arbitrate
Complaint Review: Office Depot Store #2206
Office Depot Store #22069527 West Pico Blvd Los Angeles, California United States of America
Office Depot Store #2206 UPS Paid $459.21 to ship packages home, not all received - Date paid 9.7.2011 Los Angeles, California
*Consumer Comment: This Office Depot location is not doing what they were paid to do.
*Consumer Suggestion: I checked UPS tracking for one of your missing packages and ..
I left Los Angeles and waited patiently for my packages. Three arrived, four more arrived approximately two days later and as I realized that two had not been delivered. I promptly tracked thru the UPS tracking system and found that one package was "In Transit" and the other package was "Order Processed: Ready for UPS pickup".
I called the local store four times for information regarding my articles, I was promised that I would be called back. I was first told that there was no record, I then faxed a copy of the receipt to the store. Finally, out of desperation - I called the corporate office and spoke to a "Tara Harp" who very rudely informed me that shipping packages was a service that they offered their customers and that all communication needed to be addressed to UPS.
Okay, so I contacted UPS, who informed me that Office Depot needed to initiate an investigation.
Because the level of my frustration was reaching the boiling point, this employee stated that she would initiate the investigative procedure.
I have not received any communication from UPS nor Office Depot regarding this matter. I tried to file a missing package claim on the UPS website but this process is impossible because the site puts you into a loop by requiring a customer number and of course, I don't have one.
This is simply ridiculous and this type of business practice must be stopped. If one pays for a service and doesn't receive the service and is damaged in the interim, why should they be ignored?
This report was posted on Ripoff Report on 12/28/2011 02:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/Office-Depot-Store-2206/Los-Angeles-California-90035/Office-Depot-Store-2206-UPS-Paid-45921-to-ship-packages-home-not-all-received-Date-814953. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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