On January 13, 2007 I found a great deal on an HP (Hewlett Packard) printer. Office Depot had a high quality printer, the "HP model 2800dtn", offered for $46.09 each. I purchased three of them online that morning.
Several days later, my order arrived from Office Depot, but they had sent three DIFFERENT printers than those I had ordered. They sent three of the HP model 2330, a far inferior printer compared to the one I ordered.
I sent an electronic letter of complaint to Office Depot about it, but the only email reply that they sent back, to me, was an automated response indicating that someone from a local Office Depot facility would contact me.
I waited for them to contact me, but there has been no contact; so, around January 18th, I called their 1-800-GO-DEPOT customer service phone number & spoke with a lady who told me that I did receive the correct printer. I rebuked that the Office Depot website advertised the HP 2800 dtn & that I had not received that model. I told her that I had received the HP 2330.
She did some research and said that the HP model 2330 and the HP model 2800dtn were the same printer. I argued that this is not the case, since: A) they have different model numbers, and... B) the model 2800dtn can handle 13 inch by 19 inch paper, while the model 2330 can only handle 8.5 inch by 11 inch paper... and the 2800dtn is a printer which weighs about 40 pounds; while the model 2330 weighs far less than 20 pounds. They are not the same printer. I told her that I would like to receive the printer that I ordered (the HP 2800dtn).
She seemed confused about the situation and told me that she would have to forward this matter to another department. She said that I would be contacted by the personnel from this other department, after they had looked into it. I still have not heard anything from her, or them.
Yesterday, I called the 1-800 # again and spoke to another foreign employee of Office Depot who informed me that he could not address my problem because his "system" was down... so, I waited until today & called again... and again I was greeted by a foreign man who conveyed to me that he would be unable to help me because his system was down.
It has been 5 days since I received the wrong merchandise from Office Depot & I have received no competent email or spoken reply, or solution, to this, what should be, easily resolved problem. Furthermore, in my opinion, there is no indication that I will be hearing from them in the near future, or even ever, about this.
I just went to their website to confirm that they are still advertising the printer I had ordered 8 days ago, the HP model 2800dtn, for the same price as before ($46.09), AND THEY ARE! You can visit the sight, for yourself, and see it for yourself(atleast as of this moment 3:13PM United States Eastern Time January 21, 2007)... but, if you order it, in my opinion, you will receive the model HP2330 just like I did... and it will become your problem, just like it became my problem, because, in my opinion, you won't find anyone who is competent at Office Depot "Corporate" to correct their, in my opinion, mistake.
I do like Office Depot, for the most part, but this experience has put a bad taste in my mouth for their customer service, regarding online purchases.